We have an exciting opportunity to work with our higher education client based in Uxbridge.
Job description
To provide excellent advice and information services to staff,students, contractors and visitors incorporating good customer liaison skills and continuously endeavouring to develop a comprehensive knowledge of the University, its structure, personnel and practices.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Reporting to the Marketing Manager you will work cross functionally with internal and external teams, including wider marketing, trading teams and brand managers to deliver the best customer communications for No7 Beauty Company.
You'll also work with our data team and internal agency to create and deliver best in class email and direct mail campaigns.Key Responsibilities: Manage multi-channel (Email, Direct Mail, App Content) Loyalty campaigns to deliver Boots and No7 objectives.
You'll also develop market leading CRM strategies aligned to brand and Loyalty objectives; delivering personalised beauty-led content, inspiring our customers.
To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department.
General
Adecco are currently recruiting for a Student Experience Advisor to join a prestigious university based in Uxbridge
Main Statement of responsibilities
The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme.
To investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework.
To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines.
Acting as a lead officer in liaising with clients and Council solicitors in reviews and when defending County Court Actions.
Contract/duration: May/June 2024 to 28th February 2025
As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Hours/working pattern: We have 3 opportunities available.
As a receptionist, you will be the first point of contact for our clients guests, providing them with a warm welcome and ensuring their stay with is nothing short of extraordinary.
We are seeking a Temporary Hotel Receptionist to join our dynamic team in Glasgow.
Are you a hospitality enthusiast with a knack for exceptional customer service?