Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.
To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.
Administer the requests for resources at the Dudley Quality Assurance Meeting and document and record decisions on the child's electronic file.
Meet monthly with Children with Disabilities Service Manager, Commissioning Leads and external providers to review the use of the short break provision contracts to maximise usage of the provision.
Deliver an aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.
This will be achieved by working in conjunction with other professionals, family members and by putting the person at the heart of the planning process in ways that are inclusive, anti-discriminatory and anti oppressive.
To provide social work interventions aimed at safeguarding vulnerable adults from abuse, neglect or exploitation.
Job Purpose
To work with vulnerable adults to assess their needs and develop support plans to achieve an optimum level of independence and to enable them to develop and maintain relationships and be valued members of their community.