Posted by Rockpool Recruitment LTD • £30K/yr to £35K/yr
Systems Technical Support Engineer - What Will I Be Doing
Providing technical and analytical support to their clients, troubleshooting and resolving technical issues related to installations, migrations, and upgrades,.
Communicating directly with clients, mainly via email or online, to ensure customer satisfaction.
General
A growing international software company is seeking a practical troubleshooter with a 'Let's Fix This' attitude working as a first line support Engineer.
You will be reporting to the Admin Manager/Team Leader and you will be working as a part of a dedicated client team with diverse skills and experience.
You will take on more advanced calculations on complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of other members of the team.
The job requires a motivated individual who is experienced in taking responsibility and who can also independently deliver results on ad-hoc client specific projects.
To ensure full system automation can be achieved and to work closely with Administration and Systems.
Initially, the successful candidate will provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions.
Following on the job training, the successful candidate will be expected to run and manage large projects successfully and maintain existing reporting requirements.
This role will have the ability to work on a hybrid model 50% office based per month with plenty of progression opportunities available within the company!
Alexander Lloyd are pleased to be partnered with a rapidly growing Financial Services organisation on the hiring of a Pensions On-boarding Analyst.
The role will entail
Reviewing process guides and maps to ensure that they meet legislative and regulatory requirements.