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Compliance Quality Officer Salary: £25,000 - Full Time Equivalent Location: Cheltenham Job Type: Part-time, Fixed-term contract (14 months) Working Hours: 25 hours per week, Monday to Friday. Full Time hours also considered We are seeking a dedicated Compliance Quality Officer to our client's compliance team. This role will focus on electronic and written channel quality and the management of our Monitoring Programme. This role requires a confident individual with a strong understanding of FCA regulations. Day to day of the role: Conduct thorough audits of contacts, maintaining focus over extended periods. Multitask effectively without losing sight of regulatory and client deadlines. Guide internal stakeholders through identified areas of improvement with tact and clarity. Embrace a variety of tasks with a positive attitude and a commitment to excellence. Develop best practice by calibrating our monitoring standards with those of our clients. Drive a high-quality culture of continuous improvement within the team. Manage time effectively and prioritise workload to meet deadlines and objectives. Required Skills & Qualifications: Previous experience in an FCA regulated environment. Experience in Quality Assurance or Quality Management is advantageous. High level of accuracy and attention to detail. Strong time management and multitasking abilities. Proactive and self-starting attitude. Excellent communication skills and the ability to foster a culture of continuous improvement. Benefits: Competitive benefits package. Casual dress code. Gym membership. Health & wellbeing programme. On-site parking. Referral programme.