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Market leader in the Automation industry Progressive company & Position To 65k Fantastic benefits package Position: Service Manager Responsible To: Managing Director Introduction: Our client is a multi million turnover company and a market leader in the supply and service of high security gates, barriers and access control systems. Due to year-on-year growth they are seeking a Service Manager to take overall responsibility of the After Sales Department. You must possess an ability to problem solve, work on your own initiative whilst demonstrating excellent communication skills both written and verbal. This is both a challenging and exciting opportunity to work at a company that invests in R&D and its staff. Overall purpose of the position Manage all day-to-day aspects of the service function of the business, from initial client call for assistance through to invoicing if appropriate. Main Duties Finance: Ensure financial budgets are achieved. Review Invoicing, contracts and P&L monthly Software: Understand how field service software and sage work/integrate Raise Jobs, Issue contracts and quotes, answer phone and speak with customers Build and develop strong professional relationships with all existing and new clients, with a view to encouraging additional profitable spend with Eagle. Assist in the development and when agreed, implement a cohesive strategy to expand the service department, without negatively compromising quality or level of service. Ensure each intervention is managed both to time and budget through proactive involvement, cost control and effective communication. Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally. Report in an effective manner at any review meetings. Recommend resources and training, to ensure that the organisation can meet future demands from its customers. Proactive continual and effective communication with customers in the most appropriate manner. Carry out technical visits to problem sites and offer any required retraining to persons involved as required ISO9001 audits HR contracts Monthly review meetings in line with ISO9001 For a full job description please enquire further.
Vacancy Reference: VR/05111 Role Description: Bridge Recruitment have an exciting opportunity for a Contracts Manager to join the Team of one of our clients, an innovative company providing a wide range of cleaning services to the commercial, education, hospitality, leisure and construction sectors. As Contracts Manager, you will be required to focus on their ongoing contract, with the aim to renew next year. The ideal Contracts Manager will have an excellent track record, cleaning sector experience and strong evidence of delivering service excellence. Responsibilities: Conduct formal and informal client meetings Full ownership of the relationship mapping strategy laid out to you by the Account Director Manage all projects and push innovative solutions to clients as a primary part of your role. This means having an open mind about challenging the 'normal' scope of works and looking at how technology can be incorporated into it and provide best in class service to the client at all times Project manage IoT in the building and successful delivery of the SLA's and KPI's set on the project by the Account Director Respond to all Line Management requests in line with a client/contract KPI Attend and fully participate in monthly one to one reviews with your Manager where you will provide an overview of Operational Service Delivery, Finance, HR, H&S, RAG/Retention document and any innovation etc. Ensure that the company is compliant with all processes and procedures Attend and participate in monthly P&L reviews, to optimise and oversee operations to ensure efficiency and deliver key service commitments in line with budgets Ensure best practice is delivered and where able promote innovation/technology to support and enhance the service offering Develop strong relationships with internal and external stakeholders Ensure all operatives are fully trained and capable in their relevant role(s) Promote with the client other service offerings that you can provide, eg: SSD, FOH Reception, Landscaping, Waste, Security Services etc. Create and maintain Account Development Plans Lead, set direction and quickly embrace change in this fast-paced industry, and implement change effectively and positively within your team Develop and review your team so everyone takes ownership for the service delivery Support your team to seek and act upon feedback to improve individual performance for service measures and to own client's complaints through to completion Communicate competently and confidently on key business updates to the cleaning team regularly, in a clear and simple way, ensuring the messages are fully understood by the cleaning team and brought to life on a day-to-day basis Utilise and understand key people's metrics and HR policies and procedures to maximise the resources available and manage the performance of your business, effectively engaging your team and taking ownership in retaining your staff Be accountable for creating and developing a high performing team through the appropriate use of performance reviews, coaching and development Ensure all staff maintain safe working practice through the implementation of Company, BICSs and Health and Safety standards and regulations Ensure all sites are audited monthly and that all equipment/machines used are inline with what is listed on the asset register and are maintained as per the PPM schedule Participate in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Coordinator/Line Manager Be available to work (occasionally) unsociable hours, evenings, weekends and bank holidays when required Be actively involved in always developing the company culture Requirements: A track record of inspirational leadership Strong evidence of delivering exceptional service results through a team Flexible to fit the business needs to operate contracts and requests at different times of the day/different days of the week (within the working hours directive policies) Strong evidence of managing the employee lifecycle while complying with employment laws Highly self-motivated and able to act on own initiative A track record of using online systems and applications to complete day to day tasks such as time and attendance, on-boarding and completing company audits Strong coaching and development skills with experience of completing staff appraisals and setting staff development plans in line with the overall company goals Evidence of attaining and exceeding service-related team targets A track record of being able to communicate and liaise effectively at all levels Cleaning Sector experience Solution-driven IT literacy Experience of working with Microsoft applications (Word, Excel, PowerPoint, Outlook) Ability to multi-task and prioritise jobs in order of importance Excellent written and verbal communication skills
Avenues is a place where people smile, laugh and grow - and achieve extraordinary things. We are well-respected by our professional stakeholders and loved by staff, families and people we support for the quality of what we do. We do it all through our strong, positive and supportive culture, which flows through all our teams and services. We know that well-supported people support people well. We have a fantastic opportunity for full-time Housing Services Manager to join our Property Services team. You'll be need to be willing to travel to our head office in Sidcup where you'll be based and to visit services across all our operating areas therefore it is essential to hold a valid driving licence and have access to your own vehicle. We offer great opportunities to balance work and home through our hybrid working model that enables home working and flexibility of working hours too. In this role you will work with the Head of Property Services and wider teams to provide high quality accommodation and housing services that meet the needs of our customers which are delivered efficiently, effectively and safely. Responsible for delivery of housing management requirements across the group (repairs & maintenance services, rental recovery & tenancy management issues). Delivery of planned maintenance programme. Responsible for procurement and management of property maintenance contractors and services. Ensure that financial issues e.g. rental debt/invoicing issues are identified and resolved quickly. Establish and manage effective external relationships with Housing partners e.g. Local Authority. Ensure we meet statutory obligations for housing, including servicing and certification requirements for buildings & systems (e.g. fire/water/gas and electricity), and superior landlord requirements. Maintain/develop housing systems/processes, liaising with other departments to ensure they are efficient and meet organisational needs. Lead assessment of property costs for budget and rent setting process annually. Please refer to the role profile for full requirements of experience, skills and knowledge needed to be considered for this role. Your values should match ours: Respect: We treat people as we would wish to be treated ourselves. Excellence: We don't settle for okay, we are determined to achieve more. Integrity: We do the right thing, even if it takes more time and effort. Pride: The work we do is something we want to tell others we are part of. Why join us? We are committed to supporting our employees to achieve a good work-life balance and support flexible working including working from home. Our head office is located in Sidcup, and we have other offices in Hampshire, Surrey, Suffolk, Shropshire, and Kent. We encourage our central services employees to really get to know the organisation and to spend time visiting services, meeting people we support, their families and our support staff. You'll be part of an organisation that takes pride in its values at all levels, making sure the people we support are at the forefront of our decisions. We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce so we would love to hear from anyone who feels is able to take those opportunities to the next level. As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. Benefits: Flexible Working. 31 days holiday inclusive of bank holidays (pro-rata), increasing after to 2 years' service and after 5 years' service. Access to high quality training that supports your career development. Free and confidential 24/7 access to a health portal, counselling and support. Contributory pension scheme with life assurance. Recommend a friend scheme. And more.