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Are you an experienced Office Manager looking for a new challenge? We're thrilled to be recruiting on behalf of our client, a prestigious professional services firm based in central London, for a dynamic and proactive individual to join their team as an Office Manager. This role offers the opportunity to oversee all aspects of office management, from maintaining the office environment to managing client interactions and ensuring operational efficiency. Role Overview: As the Office Manager, you'll be responsible for maintaining a high-quality office environment and ensuring smooth day-to-day operations. From managing reception and organizing events to overseeing general office maintenance and IT management, you'll play a pivotal role in creating a productive and welcoming workplace for all employees. Your experience interfacing with clients and handling various administrative tasks will be invaluable in this role. Key Requirements: You should have between 3-5 years of previous experience in office management and/or facilities management, preferably in a high-quality, multi-tasking organisation such as a professional services firm. Experience interfacing with clients is essential, as you'll be representing the firm and ensuring their needs are met to the highest standards. A can-do attitude and a proactive approach to problem-solving are crucial, along with a commitment to continuous improvement and excellence in all aspects of office management. Proficiency in basic IT troubleshooting and a good understanding of IT management principles are required to effectively oversee IT-related tasks and support staff as needed. Highly professional demeanour, with strong communication skills and the ability to interact confidently with colleagues at all levels of the organisation. This is a full-time position based in the office, with working hours from 9 am to 6 pm, Monday to Friday.
Market leader in the Automation industry Progressive company & Position To 65k Fantastic benefits package Position: Service Manager Responsible To: Managing Director Introduction: Our client is a multi million turnover company and a market leader in the supply and service of high security gates, barriers and access control systems. Due to year-on-year growth they are seeking a Service Manager to take overall responsibility of the After Sales Department. You must possess an ability to problem solve, work on your own initiative whilst demonstrating excellent communication skills both written and verbal. This is both a challenging and exciting opportunity to work at a company that invests in R&D and its staff. Overall purpose of the position Manage all day-to-day aspects of the service function of the business, from initial client call for assistance through to invoicing if appropriate. Main Duties Finance: Ensure financial budgets are achieved. Review Invoicing, contracts and P&L monthly Software: Understand how field service software and sage work/integrate Raise Jobs, Issue contracts and quotes, answer phone and speak with customers Build and develop strong professional relationships with all existing and new clients, with a view to encouraging additional profitable spend with Eagle. Assist in the development and when agreed, implement a cohesive strategy to expand the service department, without negatively compromising quality or level of service. Ensure each intervention is managed both to time and budget through proactive involvement, cost control and effective communication. Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally. Report in an effective manner at any review meetings. Recommend resources and training, to ensure that the organisation can meet future demands from its customers. Proactive continual and effective communication with customers in the most appropriate manner. Carry out technical visits to problem sites and offer any required retraining to persons involved as required ISO9001 audits HR contracts Monthly review meetings in line with ISO9001 For a full job description please enquire further.
Vacancy Reference: VR/05111 Role Description: Bridge Recruitment have an exciting opportunity for a Contracts Manager to join the Team of one of our clients, an innovative company providing a wide range of cleaning services to the commercial, education, hospitality, leisure and construction sectors. As Contracts Manager, you will be required to focus on their ongoing contract, with the aim to renew next year. The ideal Contracts Manager will have an excellent track record, cleaning sector experience and strong evidence of delivering service excellence. Responsibilities: Conduct formal and informal client meetings Full ownership of the relationship mapping strategy laid out to you by the Account Director Manage all projects and push innovative solutions to clients as a primary part of your role. This means having an open mind about challenging the 'normal' scope of works and looking at how technology can be incorporated into it and provide best in class service to the client at all times Project manage IoT in the building and successful delivery of the SLA's and KPI's set on the project by the Account Director Respond to all Line Management requests in line with a client/contract KPI Attend and fully participate in monthly one to one reviews with your Manager where you will provide an overview of Operational Service Delivery, Finance, HR, H&S, RAG/Retention document and any innovation etc. Ensure that the company is compliant with all processes and procedures Attend and participate in monthly P&L reviews, to optimise and oversee operations to ensure efficiency and deliver key service commitments in line with budgets Ensure best practice is delivered and where able promote innovation/technology to support and enhance the service offering Develop strong relationships with internal and external stakeholders Ensure all operatives are fully trained and capable in their relevant role(s) Promote with the client other service offerings that you can provide, eg: SSD, FOH Reception, Landscaping, Waste, Security Services etc. Create and maintain Account Development Plans Lead, set direction and quickly embrace change in this fast-paced industry, and implement change effectively and positively within your team Develop and review your team so everyone takes ownership for the service delivery Support your team to seek and act upon feedback to improve individual performance for service measures and to own client's complaints through to completion Communicate competently and confidently on key business updates to the cleaning team regularly, in a clear and simple way, ensuring the messages are fully understood by the cleaning team and brought to life on a day-to-day basis Utilise and understand key people's metrics and HR policies and procedures to maximise the resources available and manage the performance of your business, effectively engaging your team and taking ownership in retaining your staff Be accountable for creating and developing a high performing team through the appropriate use of performance reviews, coaching and development Ensure all staff maintain safe working practice through the implementation of Company, BICSs and Health and Safety standards and regulations Ensure all sites are audited monthly and that all equipment/machines used are inline with what is listed on the asset register and are maintained as per the PPM schedule Participate in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Coordinator/Line Manager Be available to work (occasionally) unsociable hours, evenings, weekends and bank holidays when required Be actively involved in always developing the company culture Requirements: A track record of inspirational leadership Strong evidence of delivering exceptional service results through a team Flexible to fit the business needs to operate contracts and requests at different times of the day/different days of the week (within the working hours directive policies) Strong evidence of managing the employee lifecycle while complying with employment laws Highly self-motivated and able to act on own initiative A track record of using online systems and applications to complete day to day tasks such as time and attendance, on-boarding and completing company audits Strong coaching and development skills with experience of completing staff appraisals and setting staff development plans in line with the overall company goals Evidence of attaining and exceeding service-related team targets A track record of being able to communicate and liaise effectively at all levels Cleaning Sector experience Solution-driven IT literacy Experience of working with Microsoft applications (Word, Excel, PowerPoint, Outlook) Ability to multi-task and prioritise jobs in order of importance Excellent written and verbal communication skills
Hours: 22.5 hours per week - Tuesday, Wednesday & FridayContract: Permanent Salary: £35,692 per annum (pro-rata £21,415 per annum) Location: 242 Kingsland Road, London, E8 4DG Our client Peter Bedford Housing Association is a housing association with charitable aims that create positive change in people's lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA's work enables people to move on and lead independent lives. This part time (0.6FTE) post is located within the core services Team, and reports to the CEO. The postholder works closely across the organisation to deliver an efficient Office management, Reception and basic HR service to all managers and staff. Aims of the post To manage the office, coordinating volunteers to provide reception and administrative services. To coordinate and procure office and IT equipment. To carry out HR administration tasks acting as a first point of contact for managers and staff. Specific responsibilities Office Management Dealing with customer & external queries and disputes dealing with in bound and out bound communication, such as hybrid mail, post, phone calls and customer satisfaction surveys. Organise Reception rota and cover, enabling opening hours to be fully resourced. Dealing with petty cash. Managing phone and IT systems, contributing to new projects and upgrades. Ordering and facilitating meeting refreshments. Promote and manage booking of rooms. Manage all hardware e.g. laptops, phones etc and ordering office consumables. Managing small budgets and checking expenditure. Ensuring all new staff are set up with correct equipment and IT access e.g. laptops, phones, keys etc with good records kept Volounteer and Placement Development Day to day supervision of customer services volunteers and placements. Recruit and plan for volunteers and placements, including contributing to individual learning plans and reviewing progress. HR administration Investment in staff -To be an impartial point of contact for employees and volunteers seeking HR advice if their line manager is not able to assist, signposting them as appropriate to other sources of advice and assistance. Employment contracts and Consulting employees -To provide administrative support when consulting on Terms and Conditions, investigating Disciplinary and Grievances and any other related matters. To support the CEO to coordinate working groups across employees and volunteers. To administer staff surveys. DBS checks -To undertake renewal DBS checks for all employees and volunteers and make recommendations as necessary to managers. Managing information -To ensure good quality and accurate HR information management for all employees and volunteers with due regard to confidentiality and document control. To maintain electronic files and enable colleagues to make the best use of the HR database, Breathe HR. To facilitate references for former employees in partnership with managers and the CEO. Payroll -To collate information, draft and seek authorisation of payroll changes in partnership with the CEO and Director of Finance. To support the annual pay review. Recruitment -To coordinate recruitment processes in partnership with the recruiting manager. This includes liaising with the recruitment agency. Learning and Development -To coordinate training suppliers and place bookings for courses in consultation with the CEO. To contribute to coordinating the annual Staff and Volunteer conference. Customer focused services Promote and support tenants/participants to access PBHA's participation and co-production opportunities. Be supportive of PBHA's ethos of maximising tenant/participant influence over the development of the organisation. To positively promote and signpost tenants and participants to report complaints in line with PBHA's practice. To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments. To take collective responsibility for any shortfalls identified through complaints. General Responsibilities Participate in key meetings. Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required. Promote, develop and support PBHA's ethos, values and impact. Provide cover for other managers and workers. The minimum experience required for the post is: Experience of developing and maintaining efficient business administration processes. Experience of administering and maintaining records with regard to confidentiality Experience of using Microsoft Office packages and computerised HR databases to manipulate the data to generate for reports The competencies required for the post are the ability to: Able to multitask and prioritise Able to take and model taking responsibility Able to take decisions Excellent people management skills Able to work closely and effectively across departments Able to promote Equality and Diversity, and PBHA's values Able to liaise with a range of people across cross cutting areas such as Health and Safety Able to lead on document control It is desirable that the candidate will have: Experience of recruiting volunteers Experience of coaching and developing volunteers or people returning to the workforce Experience of undertaking safeguarding DBS checks for employees and volunteers Experience of an HR system would be an advantage Experience of maintaining confidential employee records Experience of tendering for office equipment and supplies