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Are you an experienced Office Manager looking for a new challenge? We're thrilled to be recruiting on behalf of our client, a prestigious professional services firm based in central London, for a dynamic and proactive individual to join their team as an Office Manager. This role offers the opportunity to oversee all aspects of office management, from maintaining the office environment to managing client interactions and ensuring operational efficiency. Role Overview: As the Office Manager, you'll be responsible for maintaining a high-quality office environment and ensuring smooth day-to-day operations. From managing reception and organizing events to overseeing general office maintenance and IT management, you'll play a pivotal role in creating a productive and welcoming workplace for all employees. Your experience interfacing with clients and handling various administrative tasks will be invaluable in this role. Key Requirements: You should have between 3-5 years of previous experience in office management and/or facilities management, preferably in a high-quality, multi-tasking organisation such as a professional services firm. Experience interfacing with clients is essential, as you'll be representing the firm and ensuring their needs are met to the highest standards. A can-do attitude and a proactive approach to problem-solving are crucial, along with a commitment to continuous improvement and excellence in all aspects of office management. Proficiency in basic IT troubleshooting and a good understanding of IT management principles are required to effectively oversee IT-related tasks and support staff as needed. Highly professional demeanour, with strong communication skills and the ability to interact confidently with colleagues at all levels of the organisation. This is a full-time position based in the office, with working hours from 9 am to 6 pm, Monday to Friday.
Join an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client Service Manager to join their team who will contribute to their continued success. Position: Client Service Manager Location: Gloucester - Hybrid working - requirement to travel to other offices when needed Reporting to: Head of Client Services Responsibilities: As the Client Service Manager, you will play a pivotal role in leading and managing a team of approximately 10 staff members, including 2 team leaders. Your responsibilities will include: Directly reporting to the Head of Client Services and collaborating closely with other department heads to ensure seamless operations. Overseeing the day-to-day activities of the client services team, ensuring exceptional service delivery and client satisfaction. Providing leadership, guidance, and mentorship to team members to foster a culture of continuous improvement and professional development. Developing and implementing strategies to optimise team performance, efficiency, and effectiveness. Identifying and addressing client service issues in a timely and proactive manner, ensuring resolution and client retention. Monitoring key performance indicators (KPIs) and metrics to track team performance and identify areas for improvement. Contributing to the development and enhancement of client service processes, policies, and procedures. Work closely with Group Compliance to ensure FCA guidance is followed and outcomes are fully compliant with FCA regulations. Requirements: Previous experience working in a similar role as a Manager or Operations Manager within the financial services industry. Proven leadership experience, with the ability to lead, motivate, and develop teams effectively. Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, colleagues, and stakeholders. Excellent problem-solving skills, with the ability to analyse situations, identify solutions, and implement effective resolutions. Sound knowledge of financial services as a whole. Demonstrated ability to thrive in a fast-paced, dynamic environment, with a passion for driving results and achieving goals. Commitment to upholding the highest standards of integrity, professionalism, and ethical conduct. Why Apply: Opportunity to join a rapidly growing company at an exciting stage of expansion. Competitive salary and benefits package, including bonuses and opportunities for career advancement. Dynamic and collaborative work environment, where innovation and creativity are encouraged and valued. Supportive leadership team committed to your success and professional development. Opportunity to make a meaningful impact and contribute to the financial well-being of clients. If you are a driven and experienced Client Service Manager looking to take the next step in your career and join a growing company with numerous opportunities for advancement, we want to hear from you!
Market leader in the Automation industry Progressive company & Position To 65k Fantastic benefits package Position: Service Manager Responsible To: Managing Director Introduction: Our client is a multi million turnover company and a market leader in the supply and service of high security gates, barriers and access control systems. Due to year-on-year growth they are seeking a Service Manager to take overall responsibility of the After Sales Department. You must possess an ability to problem solve, work on your own initiative whilst demonstrating excellent communication skills both written and verbal. This is both a challenging and exciting opportunity to work at a company that invests in R&D and its staff. Overall purpose of the position Manage all day-to-day aspects of the service function of the business, from initial client call for assistance through to invoicing if appropriate. Main Duties Finance: Ensure financial budgets are achieved. Review Invoicing, contracts and P&L monthly Software: Understand how field service software and sage work/integrate Raise Jobs, Issue contracts and quotes, answer phone and speak with customers Build and develop strong professional relationships with all existing and new clients, with a view to encouraging additional profitable spend with Eagle. Assist in the development and when agreed, implement a cohesive strategy to expand the service department, without negatively compromising quality or level of service. Ensure each intervention is managed both to time and budget through proactive involvement, cost control and effective communication. Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally. Report in an effective manner at any review meetings. Recommend resources and training, to ensure that the organisation can meet future demands from its customers. Proactive continual and effective communication with customers in the most appropriate manner. Carry out technical visits to problem sites and offer any required retraining to persons involved as required ISO9001 audits HR contracts Monthly review meetings in line with ISO9001 For a full job description please enquire further.
Join an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client Service Manager to join their team who will contribute to their continued success. Position: Client Service Manager Location: Bath - Hybrid working - requirement to travel to other offices when needed Reporting to: Head of Client Services Responsibilities: As the Client Service Manager, you will play a pivotal role in leading and managing a team of approximately 10 staff members, including 2 team leaders. Your responsibilities will include: Directly reporting to the Head of Client Services and collaborating closely with other department heads to ensure seamless operations. Overseeing the day-to-day activities of the client services team, ensuring exceptional service delivery and client satisfaction. Providing leadership, guidance, and mentorship to team members to foster a culture of continuous improvement and professional development. Developing and implementing strategies to optimise team performance, efficiency, and effectiveness. Identifying and addressing client service issues in a timely and proactive manner, ensuring resolution and client retention. Monitoring key performance indicators (KPIs) and metrics to track team performance and identify areas for improvement. Contributing to the development and enhancement of client service processes, policies, and procedures. Work closely with Group Compliance to ensure FCA guidance is followed and outcomes are fully compliant with FCA regulations. Requirements: Previous experience working in a similar role as a Manager or Operations Manager within the financial services industry. Proven leadership experience, with the ability to lead, motivate, and develop teams effectively. Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, colleagues, and stakeholders. Excellent problem-solving skills, with the ability to analyse situations, identify solutions, and implement effective resolutions. Sound knowledge of financial services as a whole. Demonstrated ability to thrive in a fast-paced, dynamic environment, with a passion for driving results and achieving goals. Commitment to upholding the highest standards of integrity, professionalism, and ethical conduct. Why Apply: Opportunity to join a rapidly growing company at an exciting stage of expansion. Competitive salary and benefits package, including bonuses and opportunities for career advancement. Dynamic and collaborative work environment, where innovation and creativity are encouraged and valued. Supportive leadership team committed to your success and professional development. Opportunity to make a meaningful impact and contribute to the financial well-being of clients. If you are a driven and experienced Client Service Manager looking to take the next step in your career and join a growing company with numerous opportunities for advancement, we want to hear from you!
This Client Manager role is a fantastic opportunity for an individual with a strong financial background who is seeking to utilise their expertise within the professional services industry. The successful candidate will be responsible for managing client relationships, overseeing financial transactions, and ensuring the delivery of top-tier financial services. Client Details Our client is a reputable entity within the professional services sector, providing a range of services across multiple sectors, they have earned a reputation for delivering excellent results and maintaining high client satisfaction. Description Manage and strengthen relationships with clients Oversee financial transactions and ensure compliance with regulations Identify opportunities for cross-selling services to clients Collaborate with various teams to deliver outstanding client service Lead and mentor junior staff members Contribute to business development initiatives Provide financial advice and guidance to clients Ensure client satisfaction and resolve any issues promptly Profile A successful Client Manager should have: A strong background in financial services or a related field Exceptional client management and relationship building skills A solid understanding of financial regulations and compliance Proven ability to lead and mentor a team Excellent problem-solving skills and a client-focused approach Strong business acumen with the ability to identify growth opportunities Minimum of 4/5 years within a UK Practice. ACA/ACCA qualified. Job Offer An estimated salary range of £40,000 - £50,000 per year DOE Opportunities for professional growth and development A collaborative and supportive work environment A competitive benefits package in line with the professional services industry We welcome all interested candidates who meet the above criteria to apply for this exciting opportunity within the professional services industry.