Provide technical support to new and existing customers.
Are you an experienced within technical customer support?
If so, our client, an engineering company, are looking for a Product Support Engineer with experience within the electronics/automation sector, to work on their site in Tewkesbury.
This client is a top 5 tech giant and owner of some of the world's most popular social media platforms and instant messaging apps, connecting billions of people across the globe.
Product Support Analyst - Up to £350 per day PAYE - UK Remote - 6 month contract
My client, the leading global social media / technology organisation, are looking to recruit a Product Support Analyst to join them on a 6 months contract.
Role and Responsibilities
Build technical knowledge and expertise in the organisations market leading social media platforms various advertising products.
The Product Support Investigator is responsible for logging, assessing the reportability of end-user complaints, and conducting investigations in accordance with site procedures and regulations.
A 'day in the life' of a Product Communications Manager
Develop and maintain product documentation, including user guides, technical bulletins, release notes, FAQs, and in-app guides.
About the role
We are looking for an experienced Product Operations Specialist who will develop an internal product communication strategy and create technical communication materials to maximize product understanding and usage.
Working closely with the Product, Sales, Marketing, and Customer Success teams, they will ensure that product updates, features, and launches are communicated effectively and efficiently, both internally and externally.