The purpose of the Product Support Coordinator Coordinate the processing of incoming requests to the Service Desk via all methods to ensure courteous, timely and effective resolution of end user issues.
Our client are a market leaders in digital telecare and Technology Enabled Care (TEC), their products and services combines specialist people in the UK's most innovative TEC monitoring centre, with future-led, cloud hosted, digital technology.
This is a really exciting opportunity as you will be part of a growing company and the role will be a very rewarding opportunity due to being in volved in a couple which ensures assisted living people have a better quality of life.
The purpose of the Product Support Supervisor is to lead and manage technical product support helpdesk teams.
Our client are a market leaders in digital telecare and Technology Enabled Care (TEC), their products and services combines specialist people in the UK's most innovative TEC monitoring centre, with future-led, cloud hosted, digital technology.
This is a really exciting opportunity as you will be part of a growing company and the role will be a very rewarding opportunity due to being in volved in a couple which ensures assisted living people have a better quality of life.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
Specialist Medical equipment supplier requires an experienced Customer Service Advisor to act as first point of contact for all customer enquiries relating to products and services.
Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
Responsibilities
Build sustainable relationships and trust with customer accounts through open and interactive communication.
The role will provide remote support by creating customer incident tickets, identifying problems, troubleshooting issues and adhering to internal and external SLAs.
The Service Delivery Engineer's primary responsibility is to provide a high level of customer service and support to external customers.
They will also prepare room equipment for installation, support onsite engineers with testing, and maintain room and equipment records.
As a Sales Support Assistant, you'll report to the Customer Services Manager to ensure our sales process runs smoothly, handling customer inquiries, and supporting spares, repairs, and service operations.
Join us on our journey to net zero and help us power change.
SSE has big ambitions to be a leading energy company in a low carbon world.
Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.
Product Manager (Fulltime) - Salary - £43,393 to £51,050 (dependent on experience) - Hybrid working
Our OS Product team is looking for people to help inspire the organisation and our customers, to go 'somewhere new', by building and enhancing a portfolio of next generation data, services, and platforms.
Join us as we transform OS, deliver commercial growth, and empower our customers to meet their goals.