I'm currently partnered with a market leading Automotive company, operating on a global scale, who are looking for a Lead Technical Support Specialist to lead and manage the Technical Support team.
In this role, you will be responsible for ensuring the highest standards of customer service and technical expertise are met, guide and mentor your team effectively, enhance departmental capabilities, and be a key support resource for all customers by providing technical assistance and product insights.
As a trusted, award-winning brand, they are committed to customer satisfaction, integrity, teamwork, and excellence in all they do.
Posted by Trapeze Recruitment Services Limited • £23K/yr to £26K/yr
Customer service is of main importance when it comes to our client.
You'll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients' technology stack.
Your day-to-day role will be taking incoming service requests from client's while providing excellent customer service.
Would you like to work for an internationally renowned Company, who can provide internal training support and development as well as a great benefits package and the opportunity to grow within the business?
Joining the Customer Experience team at Samsung means being at the heart of customer support across the company.
You'll play a pivotal role in driving brand loyalty, contributing to organisational success, and nurturing growth.
ARE YOU THE ONE
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What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
We are excited to be assisting an award winning local organisation in their search for a Customer Support Assistant.
As a business they pride their selves on exceeding customer expectations, if you have a passion for offering great customer service then this is the role for you!