Posted by Trapeze Recruitment Services Limited • £25K/yr to £26K/yr
You'll be providing excellent customer service using your advanced technology skills to diagnose, resolve issues and maintain a healthy technology and security standard across your customers' technology stack.
Your day-to-day duties will be taking incoming escalated service requests from the Remote Support Engineers.
This includes the need to potentially attend client sites - for anything that cannot be resolved remotely.
Provide technical assistance and support to customers via phone, email, and chat channels.
General
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Product Coordinator / Up to £40,000 / Maidstone / Permanent
This is an excellent opportunity to join a growing family run organisation
Overview
A leading organisation in their manufacturing space are currently seeking a Product Coordinator to join their growing team and assist in preparing product information for new and existing products.
Account Support Specialist required to work for one of the UK and Europe's No1 Cloud-based Telematic providers.
Business is booming and the Account Support Specialistis at the heart of it by supporting some of their key customers in their daily interaction with the business.
Assist Key Account Manager with administrative duties such as scheduling meetings, preparing reports and organising documentation.
Provide 1st / 2nd line technical support to clients via phone, email & ticketing system Diagnose and troubleshoot software and hardware issues reported by customers.
General
Suitable candidates will be skilled and a motivated individual with a passion for technology and a wish to provide exceptional customer support.
We are recruiting for a 1st / 2nd Line Desktop Support Engineer to join an MSP.