___________________
_______________________
______________________
______________________
________________________
___________________
___________________
__________________
____________________
_______________________
Product Support Specialist Working from home but flexible to travel into London Temporary role with a potential view to go permanent after September. £16.83 per hour, paid weekly whilst temporary We are recruiting for a inspiring candidate with a passion for creating mentally healthy workplaces. Who shares the same values as our clients company, has high standard when implementing data driven projects and improvements. The ability to bring results and represent the company with an amazing customer experience from start to finish. Key Responsibilities: Troubleshooting/Triaging issues with the online app or sessions Building relationships with new clients Maintaining relationship with current clients and ensuring they are happy Service improvements to be voiced professionally and data collected to evidence to the hiring manager Knowledge on the client journey Updating user information, adding new user information Supporting with platform usage. If you want to find out more information, apply now!
My client is in the engineering sector and are heading for 100 years of trading, they have a friendly office culture and they consistently progress their staff through the team structures. People grow and stay with the business and enjoy a good career. We are now looking for an additional technical products specialist who will build product knowledge, learn the process of the support team and provide customer service to customers who are distributors as well as the field sales team. Day to day tasks: Learn and relay product knowledge for allocated product areas Handle customer queries Raise claims and queries Updating product data and ensuring Produce quotes Provide technical support to the Sales team Ideally the appointed candidate will have a technical background with experience either in a similar role, have previously worked on the tools or be a new graduate with a degree.