This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices.
This is an excellent opportunity to work in a supportive team with true career growth pathways.
Key responsibilities
Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.
Are you currently working as a technical support engineer or as 1st line support with network support background, and looking to join a company that offers progression?
Then this is the job for you.
Or maybe you're a computer networks graduate with a year or so hands-on experience, and have a passion for networks and want to get your foot in the door?
Working to KPI's and service budgets, the role will be supporting the requirements of internal and external customers, processing and maintaining accurate maintenance records onto the ERP system, whilst providing administrative support to the UK Fleet of Engineers, including planning & dispatching engineers to jobs where required.
We are seeking an outstanding Customer Care Representative to support our client's team based in Warrington.
This is a fast-paced role critical to the UK Service Team's success, it requires excellence in customer care, strong relationship building, accuracy, attention to detail and the ability to prioritise workload.
With the growth a new position has been identified and they are looking to recruit on a permanent basis a full time Quality Assurance Engineer.
My client, a market-leading organisation located in Birchwood, Warrington is experiencing massive growth, making this a very exciting time to join the business.