We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
Education: 2:1 BSc in a STEM Subject & A-Level (B and above in Math)Salary: £29,000 Starting
The Role
This position uniquely blends technical problem-solving with client engagement, joining a flexible and innovative software solutions team leading the way in the Fin-tech industry.
D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate.
You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management.
Are you a driven and experienced Product Manager looking for a new challenge?
Perhaps you have experience working within a HR or Employee Relations environment or looking forward to the opportunity to develop your knowledge within the area?
We have an exciting exclusive opportunity available for a 3rd Line Support Engineer to join our client a market leading food Manufacturing organisation in their existing team based in Birmingham.
Purpose of the Role
With responsibility for ensuring that the IT services in all sites are running optimally, your aim will be to ensure that our systems are available whenever the business requires them.