In our Product Support team.Everyday our engineers design, develop, test, release, operate and measure the Planday product under the Agile philosophy, and in so doing, redefine the interaction between businesses and employees around the world.Planday's Product Support team supports this global picture, and helps make it possible for organizations to use Planday as a platform that suits their unique needs and structures, and with their own APIs and systems environments.As our new
You will be developing and implementing a strategic vision for the Second Line Product Support function, aligned with the company's overall growth goals.
Meraki Talent are delighted to be supporting a prestigious Wealth Management firm, in London City Centre, with the appointment of a UCITS Product Support Analyst on an initial 12 month FTC.
This role will sit in a newly created team, making it fantastic opportunity for someone who wants to build a career within a progressive and growing firm.
Our client is a highly reputable wealth management firm where your efforts and skills will be immediately recognised and appreciated across the business.
Our client uses a proprietary, internally developed knowledgebase system known as 'G- Trac'.
Recently, the company has taken a strategic pivot to transform G-Trac into a SaaS (Software as a Service) platform, allowing other companies to utilise this robust system to manage their business operations.
Initially designed to enhance team communication, collaboration and reporting, G-Trac aggregates updated information on a variety of modules, including but not limited to CRM, companies, events, Legal agreements, projects, inventory, CMS, training, policies, HSE, risks, and sales orders.
The primary responsibility for this role is to work on production support environment in Level 2 and ensure that fixing of daily queries, morning checks monitoring system performance, and providing cross-application support.
The Candidate must understand the technical and functional intricacies of the suite of applications for Risk and Finance that they will be supporting, including the end-to-end business impacts.
They will understand the interfaces to and from their respective systems such that they will be able to provide an accurate assessment of the current capabilities and limitations of the systems.