Software Support / Application Support Analyst required for my London based client for a permanent role.
Location is near Euston.
This is hybrid working - 1 day per week in the office.
Salary approx. £30k - maybe negotiable for someone exceptional.
This is an opportunity for an individual to develop new skills and knowledge withing the field.
Key job responsibilities
o Technical incident management (call logging, troubleshooting, escalation)
o Product support and maintenance (hardware and software) primarily through remote access
o PC and server software installations, configuration and testing of bespoke software
o End user training
o Documenting critical and routine procedures as well as end user literature
o Out of hours event support both remotely and on site (this is included in the annual salary offer)
o Troubleshoot various problems that arise with day-to-day work and resolve issues
o Provide support for the Development Team
o Contact and liaise with clients where necessary to help with technical issues
Essential skills required
o Knowledge of T-SQL is an advantage
o A sound technical grounding, including a good understanding of networking principles and Microsoft server and desktop environments
o Excellent communication, diagnostic and troubleshooting skills
o Reliability and a willingness to solve client demands
o A keenness for new experiences, responsibility, and accountability
o Ability to establish a good working relationship with customers and fellow colleagues
o Able to prioritise tasks whilst maintaining a clear customer focused approach