The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
We currently have an exciting opportunity for a Process Technician to join our waste team to work on approximately 256 waste pumping stations in the Esher area.
As the successful candidate, your role will be to perform a range of activities to ensure that all equipment associated with our Waste Pumping Stations is running safely and efficiently and to assist the technicians with their technical duties.
A manufacturing leader in their field are seeking a QA supervisor to come and join their busy and impressive business.
This role will see you doing a mixture of hands on and administrative work, you will have exposure to all areas of the operation and will get the chance to communicate with all operational teams.
This position offers a fantastic working environment, good benefits and an early finish on a Friday.
Leadership is the challenge to be something more than average!
Client: We are looking for a tenacious, experienced, and highly engaging Senior Project Manager - Operations for our super cool, creative and caring client - a very established full-service creative events and engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production and technology.
The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures.
Within Outsourcing Business, the Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow.
In WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes.
Reporting into the LifeSight Administration Team Leader, you will be actively responsible for LifeSight (LS) service delivery providing support to our members and clients.
We operate a phone first culture therefore there is an expectation that you would be confident discussing complex DC pensions scenarios with a member.
As a Senior Pensions Administrator within LifeSight, you will be making a valuable difference to our fast-growing pensions administration business.
You'll provide support to the Head of Operations and be a key part of the Operations Management Group along with collaborating with other department leads and senior management to develop projects and programmes.
Along with line management responsibility for the Project Management Office team comprising of Project Managers and Project Administrator you will take ownership of the PMO plan, processes and procedures and overall project governance and standards.
The Project Office Manager is accountable for the management of the day-to-day activities in the Project Management Office.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.