Posted by Randstad Technologies • £35K/yr to £40K/yr
This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs).
The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption.
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent
Posted by Ashendon Recruitment Ltd • £55K/yr to £60K/yr
Theys are seeking an experienced and driven IT Service Manager who will be responsible for monitoring, improving, and upgrading all aspects of our IT infrastructure, ensuring robust security, efficient service delivery, and compliance across multiple operational areas.
Our client is a forward-thinking company operating in a dynamic environment where IT plays a crucial role in ensuring smooth operations across various business functions.
They provide high-quality electrical and engineering products.
The successful candidate will be responsible for managing and supporting multiple environments, with a focus on ensuring the smooth delivery of the production environment.
We are seeking an experienced Environment Lead on a 6-month contract basis.