As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Managing the major incident and problem management team taking.
General
We are currently recruiting for a global financial services provider, for the role of Head of Incident & Problem Management.
It's an exciting new opportunity to work for a recognised leader that have been in operation for over 100 years and now have over 14 million active customers and currently going through an exciting transformation phase!
Posted by Hyperion Partners Ltd • £45K/yr to £48K/yr
Hyperion Partners is delighted to be recruiting on behalf of a leading housing association for the role of Customer Resolutions Manager.
This is an exciting opportunity for an experienced professional to lead a team dedicated to delivering exceptional service and resolving customer issues efficiently.
The successful candidate will play a key role in enhancing customer satisfaction and ensuring that residents receive the highest standard of care and support.
You will provide support in identifying performance and potential problems, conducting root cause analyses, and removing barriers to success.
We are working with a rapidly developing insurer for a Complaints Manager.
Your accountability extends to ensuring regulatory and service standards are met while managing resources effectively through active performance management routines.