Work Pattern: Monday to Friday, 37 hours per week
We are brave, we are ambitious, we are honest, and we are Citizen!
At a time of considerable transformational change, we are looking to recruit an experienced ICT Programme Manager to join our ICT directorate.
The position combines managerial responsibilities with in-depth hands-on technical expertise, candidates should have experience in delivering solutions. This is a pivotal role responsible for ensuring that assigned projects produce the required deliverables within the defined quality, time and cost constraints and to facilitate full realisation of benefits defined in the business case.
As a team we are responsible for the implementation, development and testing of software upgrades and enhancements as directed, ensuring the solutions are technically sound and are delivered on time.
This is an important and busy position, and you will be expected to manage many competing priorities and projects, working collaboratively with partners across the business to ensure the delivery of quality outcomes.
In housing you can make a real difference, the role of ICT Prgramme Manager will involve:
- Ensure the successful implementation of the ICT programme framework, responsibilities, services, and deliverables.
- Ensure program reporting is in place, using professional judgement on what requires escalation and identifying conflicting deadlines.
- Support product gap analysis and feasibility studies, to produce detailed product specifications of requirements, implementation planning, new system configuration design, data integrity, and testing.
- Focus on continuous process improvement and translation into system functionality and usability through innovation and emerging technologies.
- Manage and compile programmes related financial and KPI information.
- Become the focus for capacity planning and resource tracking across the programme, building high quality networks across the organisation to head of service/ Director level.
- Update and maintain the program risk log, action log, decisions log, and issue register.
- Ensure cross programme dependencies and conflicts are managed.
- Leadership and development of the programme and project management frameworks to drive improved project management.
We need you to have:
- A degree, professional qualification, or equivalent experience ideally in a housing or IT related discipline.
- A working knowledge of ITIL processes.
- Certified as a practitioner in one of the industry standard project management methodologies.
- Proven track record in delivering business improvement initiatives involving complex technical solutions.
- Previous experience as a lead role in planning, implementing, and developing a housing Management system.
- Knowledge and experience of service redesign and delivering a substantial change within the housing sector.
- Experience of understanding resource requirements of projects and reporting on current and future constraints.
- Ability to compile often complex documentation such as system specifications.
We would be really excited if you have:
- Experience of using MIS ActiveH management systems
- Experience of working within the housing sector
We will be an employer of choice and invest in our people
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.
Competitive terms and conditions
- Annual leave starts at 25 days per year plus bank holidays and increases with length of service
- Annual leave purchase scheme - option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational Sick Pay
- Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match
- Life cover of three times your annual salary if you join the pension scheme
Health and Wellbeing
- We provide IT and Home Office equipment to support hybrid working
- Occupational Health
- EAP - a 24/7 telephone counselling service providing free, confidential advice.
- Cashback scheme - cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Access to Citizen's Wellbeing initiatives and Wellbeing platform
Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: 14th August 2024
Interview date: 20th or 21st August 2024
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.