As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by Hyperion Partners Ltd • £45K/yr to £48K/yr
Hyperion Partners is delighted to be recruiting on behalf of a leading housing association for the role of Customer Resolutions Manager.
This is an exciting opportunity for an experienced professional to lead a team dedicated to delivering exceptional service and resolving customer issues efficiently.
The successful candidate will play a key role in enhancing customer satisfaction and ensuring that residents receive the highest standard of care and support.
The Complaints Manager will be responsible for managing and resolving complaints from business customers.
We are looking for a dedicated and experienced Complaints Manager to join our clients team and ensure our customers concerns are addressed promptly and effectively.
This role requires a proactive and strategic approach to handling disputes, a keen eye for detail, and exceptional communication skills.