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Facilities & Property Asset Manager! Salary: £60,000 Location: Hybrid - 4 days office (East London, close to Stratford), 1 day home Are you an experienced Facilities & Property Asset Manager with a passion for excellence? If so Join this leading housing company situated in East London and play a vital role in maintaining and developing their facilities and asset management services. Role Overview: You will oversee a growing portfolio of residential projects across Newham and local areas, ensuring their homes are well-maintained, secure, clean, and compliant with all statutory requirements. Your commitment to delivering excellent customer service to all residents will be paramount. Key Responsibilities: " Manage overall services provided within the facility. " Procure, project manage, supervise, and coordinate contractor work and service contracts/suppliers. " Inspect completed work, address deficiencies, and produce detailed reports. " Prepare tender documents for maintenance and facilities management contracts. " Supervise their term partnering maintenance contract for all buildings and homes. " Oversee defects works, liaising with Development and Construction teams, managing works under defects liability periods. " Lead their energy centre strategy, maintaining communal facilities, heat networks, and managing energy procurement and billing compliance. " Develop Asset Management systems for long-term maintenance and refurbishment. " Collaborate with the new homes team on future developments and project handovers. " Direct and coordinate essential services such as reception, security, maintenance, cleaning, and waste disposal. " Produce monthly and quarterly reports on service efficiency and budget performance. " Adopt efficient procurement practices for maximum value for money. " Maintain comprehensive records to ensure a 'Golden thread' in asset data. " Conduct post-work inspections. " Implement customer surveys following repairs. " Plan space allocation and resource utilisation for new or reorganised buildings. " Respond to emergencies and urgent issues. " Develop annual maintenance and service budgets, assisting with service charge forecasts. " Ensure proper care and landscaping of surrounding grounds. " Interview and hire facility employees and contractors as needed. Knowledge, Skills, and Abilities: " 5 years of facilities or asset management experience in the residential and real estate market. " Degree in Construction, Project Management, Facilities Management, or a related field. " Strong understanding of current and future Building Safety requirements. " Excellent organisational skills in a dynamic facilities management environment. " Proven track record of delivering high-quality customer service and satisfaction. " Strong project management skills. " Analytical and problem-solving abilities. " Solid understanding of public procurement and negotiation skills. " Excellent interpersonal, relationship-building, and networking skills. " Ability to multitask and prioritise workloads effectively. " Strong presentation skills and inclusive meeting management. " Confident decision-making. " Excellent time management. " Team player with leadership and motivational skills. " Clear and concise writing skills for handling complex documents. " IT fluency with property management and maintenance software, as well as proficiency in Excel and Word. Personal Style and Behaviour: " Driven and results oriented. " Trustworthy and credible role model. " Highly motivated with strong work standards and ethics. " Confident personality with strong interpersonal skills for effective stakeholder management. " Ability to make sound judgments in challenging situations. " Team player who can contribute to wider project objectives. Apply now for this excellent opportunity and make a significant impact on the quality and safety of their residents' homes! Apply now to be part of a dedicated team committed to delivering exceptional facilities and property asset management.
Job Title: Facilities & Asset Management Manager Role Overview: We are looking for an experienced Facilities & Asset Management Manager to oversee and develop our facilities and asset management services. This role is crucial for maintaining a growing portfolio of residential projects across the east London area. The successful candidate will ensure that our homes are well-maintained, secure, clean, and compliant with all statutory requirements while delivering exceptional customer service to all residents. Key Responsibilities: Oversee and manage all services provided within the facility. Procure, project manage, supervise, and coordinate contractors and service contracts related to facilities management. Inspect completed work to ensure it meets quality standards, addressing any deficiencies and compiling reports. Prepare and manage tender documents for all maintenance and facilities management contracts. Supervise and manage our term partnering maintenance contracts for all buildings and homes. Oversee defect work, liaising with Development and Construction teams to agree on service standards and manage all works required during the defect liability period. Lead our energy center strategy, maintaining communal facilities and heat networks, and ensuring compliance with all regulations related to energy procurement and billing. Develop asset management systems and records for effective long-term maintenance and upgrades. Collaborate with the new homes team to plan future developments and project handovers in line with strategic objectives. Direct and coordinate essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling. Produce regular reports on the efficiency and effectiveness of the service, meeting agreed targets and budgets. Adopt efficient procurement practices to achieve maximum value for money. Maintain clear records to ensure a 'Golden Thread' of asset data. Conduct post-work inspections and lead the implementation of customer surveys following repairs. Plan and develop annual budgets for maintenance and service expenditures, and assist with service charge forecasts. Ensure proper care and landscaping of surrounding grounds. When necessary, interview and hire facility employees and contractors, such as maintenance staff, concierge, and janitorial services. Implement appropriate security measures for all buildings. Perform other duties as required within the scope and level of the role. Qualifications and Experience: 5 years of experience in facilities or asset management within the residential and real estate market. Degree in Construction, Project Management, Facilities Management, or a similar field. Strong understanding of current Building Safety requirements and future trends. Excellent organizational skills in a dynamic facilities management environment. Robust grasp of customer service metrics with a track record of delivering high-quality service and customer satisfaction. Skills and Abilities: Strong project management skills. Analytical and problem-solving abilities. Good understanding of public procurement and negotiation skills. Excellent interpersonal, relationship-building, and networking skills. Ability to multitask and prioritize workloads effectively. Competent presenter with inclusive meeting management skills. Confident decision-maker with excellent time management abilities. Team player with leadership and motivational skills. Clear and concise writing skills for handling complex documents. Proficient in property management and maintenance software, along with Excel and Word. Practical, flexible, and innovative approach to work. If this sounds of interest to you then I would love to hear from you.