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Abbatt are seeking a Facilities and Development Manager to oversee the smooth running of a Residential development located in Newbury. Salary: up to £40,000 depending on experience Hours: Mon to Fri - 09:00am to 17:00pm Location: Newbury Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard. Ensure all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming environment. Deliver effective service levels and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. and maintaining relationships with the committee- RMC, RTM , attending their meetings as appropriate Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met. Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports. Hold proactive customer and contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed time frames.Investigating and responding to complaints. with the monitoring and supervision of contractors, carrying out works on and around the development. of works orders and ensuring all orders are monitored and delivered within the designated time frame. -Oversee reactive/planned works are conducted to a high quality. Ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries.directing colleagues as appropriate including attendance where necessary. Benefits Above market pension scheme Discounted gym membership Career progression 25 days annual leave
Estate Manager based on a pedestrianised road just off Sloane Square, a mixture of retail, leisure, and commercial units. 8:00am to 5:00pm Monday to Friday and other hours required from time to time. Time off in lieu provided for alternate Saturday or Sunday mornings. £60k - £65k 25 days holiday Pension Private Healthcare Role Purpose: The day-to-day management, pedestrianised section of Road and the complex of surrounding buildings. Managing and leading the on-site operational teams to provide the highest levels of service to all stakeholders. Ensuring a high quality and safe environment throughout all areas of the complex. Responsible To: Senior Property Manager Staff on site: Contract security officers & cleaning staff KEY RESPONSIBILITIES Site Operations Communicating and engaging with tenants, site staff, contractors and consultants to continuously improve the efficiency, quality, and value of the complex. Ensuring health & safety, property rules/regulations and operational requirements are clearly communicated, understood, and followed. Promote environmental sustainability by engagement, audits, workshops, and incentives. Manage and reduce energy and waste in line with 2030 organisational objective. Continuously evaluate and adjust a program for reduced energy consumption, high levels of recycling and reduced general waste. Maintain the highest level of cleaning, security and maintenance quality standards throughout the complex. Tracking, measuring and reporting on all relevant site operations. Consider and recommend improvements. Supporting the Cadogan Management teams when required. Financial & Professional Assist the Senior Property Manager to meet deadlines for the delivery of completed budgets and the issuing certified accounts. Creating service charge and non-recoverable budgets for the complex in accordance with industry best practice. Monitoring and controlling all expenditure. Preparing and issuing certified accounts and reports. Current combined service charge and non-recoverable budget £1.8 million. Benchmark service charge levels to ensure best value for the occupiers. Resolving tenant and accounts team queries that may arise related to expenditure, including the service charge. Providing detailed reports for any insurance claims, remedial works or improvements. Processing invoices, administration, coordinating with the accounts team for supplier accounts, and contractor/consultant financial management. Technical Ensuring soft and hard services contracts (security, Technical & Facilities Operations cleaning, safety, mechanical & electrical) are delivered to the highest standards. Conducting regular contractor service level reviews and undertaking contract re-tendering as required. Ensuring robust CCTV and data management - collating, securing and reporting. Coordinating and monitoring all new and existing tenant matters, including tenant maintenance, fit-outs or alterations. Health & Safety Ensuring health and safety, fire safety, and compliance are always kept to the highest standards and in line with organisational and contract management strategies. Maintaining and keeping up to date the nominated health & safety software system (QUOODA) to ensure compliance and achieve the highest levels of compliance. Completing annual health & safety and fire risk assessments on time and resolve any resulting actions promptly. Ensuring compliance with statutory health and safety and insurance requirements for contractors. Customer Service Ensuring high standards of presentation, quality and visual appearance throughout the complex. Responding promptly to queries or complaints, addressing these constructively, reporting, feeding back and always striving for timely resolutions. Managing the on-site team to deliver excellent standards of customer service that can be measured by satisfaction surveys. People Maintaining close contact with the senior property manager, facilities manager and other property managers, supervisors, colleagues, and all stakeholders. Leading, encouraging, and motivating the on-site team, ensuring appropriate training for maximum effectiveness. General Ensuring flexibility and availability for meetings, issues, and events - including those occasionally occurring outside normal working hours if required. To assist with the organisation and planning of events as required. Ensuring organisational objectives and policies are clearly communicated, understood, and followed. Any other duties as in accordance with the needs of the business. Person Specification/Requirements Previous experience of working within a facilities environment at least 2 years at a supervisory or management level. Proven ability to create, communicate and deliver an experience that is based on service and quality. Excellent customer service, interpersonal and communication skills. Practical and relevant competence in compliance and legislation, including Health and Safety legislation sustainability and environmental requirements. An ability to balance attention to detail whilst ensuring progress and meeting all deadlines. A minimum of IOSH Managing Safely Qualified, NEBOSH General Certificate preferred. Excellent planning and organisational skills. Ability to work under pressure and rely on your own initiative when needed. IT literate (experience of industry specific IT applications desired)