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Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration services to customers, working to agreed targets To complete / check casework and provide feedback Resolving customer enquiries (oral and written) Drafting of non-standard correspondence in response to customer enquiries Performing and issuing pension calculations including manual calculations Carrying out projects and ad-hoc activities, as determined by your Team Leader Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Excellent attention to detail and capable of following defined processes and procedures Strong communication skills Strong desire to deliver exceptional customer service The ability to develop positive and productive working relationships Computer literate with a willingness to learn a variety of systems Strong numeracy and literacy skills The desire to deliver exceptional customer service The ability to develop positive and productive working relationships What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Head of Information and Data Management c.£85,000 per annum Crawley/Gatwick Airport Permanent Flexible Hybrid Working Our esteemed client the UK Civil Aviation Authority (CAA) is looking for a Head of Information and Data Management. Do you have a passion for data? Is your background in Data Analytics / Analysis? The CAA want somebody who can improve on the way data is currently evaluated to improve safety and promote sustainability. This is not a 'hands on' role, but a technical background is required in Power BI, SQL, Azure, Alteryx and Microsoft Data Stack. Previous experience of leading a team is essential for this role. The role The Head of Information and Data Management will report directly to the CIO and will line manage a team of 12. In this role you will be responsible for the following: Work with board members, the CEO, the CIO and other ExCo members to establish vision, and to create a culture that treats data as a cross-corporate asset and evangelise for the effective management and exploitation of data. Lead the Data and Information Management team. Own, evolve and implement the CAA Data Strategy. Responsibility and accountability for enterprise information assets. Be the corporate leader of data insights that help drive strategic and tactical business opportunity, and be a champion for a data-driven, decision-making culture. Deploy the Data and Information Management team to exploit data using research and analytics to maximize the return on data assets. Identify new kinds, types and sources of data to drive business innovation throughout the organisation. Define processes for the effective, integrated introduction of new data. You will need to demonstrate the following skills and experience: Essential Excellent interpersonal and communication skills; able to work across business lines at senior levels to influence and effect change to achieve common goals. Proven record of effective leadership, including the ability to balance team and individual responsibilities; building teams and consensus; getting things done through others not directly under own supervision; working ethically and with integrity. Strategic technology planning experience; experience in strategic technology planning and execution, and policy development and maintenance Analytical skills: outstanding analytical and problem-solving abilities Familiarity with business information generation and analysis methods Desirable Demonstrated knowledge of data structure; information systems/tools, and related software and data management; enterprise content management, and record-keeping policies and practices in a complex organisational environment. Broad experience in multiple domain areas, such as data warehousing, business intelligence (BI), data governance, data architecture, data integration, data classification, data strategy, data quality management, data security and privacy, MDM, data standards, regulatory compliance and enterprise architecture frameworks Demonstrable understanding of data quality considerations and solutions Technical knowledge of databases and their structure and experience of developing and implementing effective data standards Experience of using taxonomies/controlled vocabulary Experience of reviewing design documentation from a data quality perspective Ability to facilitate and lead workshops with numerous internal stakeholders to achieve consensus and deliver technical information in non-technical language About UK Civil Aviation Authority The Civil Aviation Authority is the UK's aviation and aerospace regulator, responsible for keeping passengers and the general public safe. Recognised as a world leader in our field, we are at the cutting edge of the exciting and ever-changing environments. Never standing still, our work includes diverse activities such as; Driving world-class safety standards Managing security risks, safeguarding passengers and the general public Minimising the environmental impact of aviation on local communities Running the ATOL holiday financial protection scheme Thanks to the efforts of our organisation and our people, consumers have choice, value for money and protection when they fly. As part of our team, you could help us deliver this vision and be a part of something great. In return, you can expect to feel welcome, to have your voice heard, to be supported, developed and rewarded for your contribution. What Civil Aviation Authority can offer you? Flexible working arrangements Free onsite gym at Gatwick Discounted gym membershio 28 days holiday Plus Bank Holiday (5 days leave purchase scheme) Generous pension scheme! Closing Date: 19th July 2024 Interview Date: Week commencing 29th July 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.