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Customer Experience Manager Join a leading transportation company in a pivotal role as a Customer Experience Manager West Midlands - must be based within an hours' commute Must have proven experience in leading and managing teams, preferably within a customer service environment Experience in managing costs and influencing sales within an operational setting Salary up to £45k basic DOE attractive benefits package including bonus, generous holiday allowance, pension and more Apply online or contact Charlie Doyle via / Who We Are: As a prominent player in the transportation industry, our company leads the way in providing exceptional services across the country. With a focus on innovation and customer satisfaction, we are committed to delivering safe, reliable, and efficient journeys for passengers. We are now seeking a Customer Experience Manager to join our team, responsible for managing a depot of front-line staff, ensuring outstanding customer satisfaction and operational excellence. Customer Experience Manager Benefits: Opportunity to work for a leading transportation company with a commitment to innovation and growth Dynamic and collaborative work environment with opportunities for career advancement Competitive salary package Comprehensive training and support What Will You Be Doing? The Customer Experience Manager will lead and manage a team of front-line staff, ensuring outstanding customer satisfaction and operational excellence. You will lead and manage performance through people, driving engagement and high standards in a customer service environment. Your role will encompass all aspects of attendance, revenue protection, customer satisfaction, and competency management. Customer Experience Manager Requirements: Proven experience in leading and managing teams, preferably within a customer service environment Strong background in performance management, with the ability to inspire and motivate a diverse team Experience in managing costs and influencing sales within an operational setting Excellent communication and interpersonal skills, with a focus on customer satisfaction Ability to commute to our Wolverhampton depot within an hour To Be Considered: Please either apply by clicking online or emailing me directly to . For further information please call me on or . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key Skills: Customer Experience Manager, On Board Manager, Depot Manager, Performance Manager, Revenue Protection, Customer Satisfaction, Competency Management, Hirecracker