Customer Experience Manager
- Join a leading transportation company in a pivotal role as a Customer Experience Manager
- West Midlands - must be based within an hours' commute
- Must have proven experience in leading and managing teams, preferably within a customer service environment
- Experience in managing costs and influencing sales within an operational setting
- Salary up to £45k basic DOE + attractive benefits package including bonus, generous holiday allowance, pension and more
- Apply online or contact Charlie Doyle via /
Who We Are:
As a prominent player in the transportation industry, our company leads the way in providing exceptional services across the country. With a focus on innovation and customer satisfaction, we are committed to delivering safe, reliable, and efficient journeys for passengers. We are now seeking a Customer Experience Manager to join our team, responsible for managing a depot of front-line staff, ensuring outstanding customer satisfaction and operational excellence.
Customer Experience Manager Benefits:
- Opportunity to work for a leading transportation company with a commitment to innovation and growth
- Dynamic and collaborative work environment with opportunities for career advancement
- Competitive salary package
- Comprehensive training and support
What Will You Be Doing?
The Customer Experience Manager will lead and manage a team of front-line staff, ensuring outstanding customer satisfaction and operational excellence. You will lead and manage performance through people, driving engagement and high standards in a customer service environment. Your role will encompass all aspects of attendance, revenue protection, customer satisfaction, and competency management.
Customer Experience Manager Requirements:
- Proven experience in leading and managing teams, preferably within a customer service environment
- Strong background in performance management, with the ability to inspire and motivate a diverse team
- Experience in managing costs and influencing sales within an operational setting
- Excellent communication and interpersonal skills, with a focus on customer satisfaction
- Ability to commute to our Wolverhampton depot within an hour
To Be Considered: Please either apply by clicking online or emailing me directly to . For further information please call me on or . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Key Skills: Customer Experience Manager, On Board Manager, Depot Manager, Performance Manager, Revenue Protection, Customer Satisfaction, Competency Management, Hirecracker