Demonstrate exceptional communication and influence skills to inspire and guide the team, transforming complex or emotionally challenging situations into positive outcomes.
Lead a team of approximately 13 Digital Customer Service Advisors (CSAs), primarily handling customer interactions on social media, with occasional support on other channels such as voice.
We're looking for a motivated Digital Customer Service Team Manager to lead, develop, and inspire a team of Digital Customer Service Advisors in delivering outstanding service to our customers.
These include attention to detail and a methodical approach in all areas of the Transport Delivery Systems.
As a System Maintainer, your role will be to maintain consistently high standards and reliability across the Logistics Delivery Systems.
The role sits within our Logistics Delivery department and supports the business in providing a cost-effective resource solution to our customers and the different business areas.
We support all of our team in their own journey both professionally and on a more personal level.
About Us, Our Clients and Our People
Berkshire IFA is an ambitious and growing company committed to our Clients, the outcomes they are seeking, and to our team of people who will help our clients achieve what they set out to.
We support all of our team in their own journey both professionally and on a more personal level.
About Us, Our Clients and Our People
Berkshire IFA is an ambitious and growing company committed to our Clients, the outcomes they are seeking, and to our team of people who will help our clients achieve these outcomes.