Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Posted by Candidate Source Ltd • £375/day to £450/day
As a member of the Finance team, the finance business partner will be integral in delivering financial insight and analysis to the business.
We are looking for an experienced Finance Business Partner to join a dynamic team based out of either Crawley or Worthing.
Our finance team are an integral part of our decision-making process and are responsible for analysing risks, providing relevant insight, and formulating strategies to drive performance, as well as ensuring we meet all our obligations as a responsible organisation around reporting and financial transactions.
Posted by Lifetime Training Ltd • £32K/yr to £39K/yr
You will be a key stakeholder with selected employer partners and support the Partnership Consultant with the development and delivery of strategic partnership plans.
We are looking for a proactive, client-focussed person , with experience of supporting account relationships and stakeholders to join our growing business.
You will be accountable for collaborating with both internal and external teams to coordinate activity across your partnerships to ensure objectives are met to deliver high levels of customer satisfaction and meet revenue targets
Posted by Ambition Europe Limited • £85K/yr to £90K/yr
General
Ambition are supporting one of our global law firm clients with their recruitment for an experienced Partner Reserves Specialist to assist with a partner finance project.
This will be a 6 month FTC, offering hybrid working and a competitive salary.
Key Responsibilities
Manage and oversee the partner reserves process, ensuring accuracy and compliance with firm policies.
Our client, a leading company in the Insurance industry, is seeking a passionate and skilled Expenses Business Partner to join their Finance department.
Role & Responsibilities
Collaborate with various departments to develop and monitor expense budgets.
Analyze expense reports and provide insights to support decision making.
Posted by Hays Specialist Recruitment Limited • £45K/yr to £55K/yr
My client is searching for a Finance Business Partner to join their team.
Your new company
The Finance Partner will play an integral role in the finance department, liaising internally with staff at all levels, and providing financial support to members of the Leadership Team whilst working in partnership with them and relevant team members.
Our client, a leading company in the Insurance industry, is seeking a passionate and skilled Expenses Business Partner to join their Finance department.
Role & Responsibilities: Collaborate with various departments to develop and monitor expense budgets
Analyze expense reports and provide insights to support decision making