Customer Excellence PartnerVacancy closing date: 3rd July 2024 Recruitment Partner: Emily Smith-Kenny This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Venture Recruitment Partners are delighted to partner with a global business in the recruitment of a Senior Finance Business Partner on a contract basis to cover paternity leave, initially for 4 months.
This role will be covering the key finance partner for one of the 4 UK entities.
Customer Experience LeadVacancy closing date: 30th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Halliday Marx are partnering exclusively with a world famous Sports brand to hire a new Finance Business Partner to join their wonderful London based team on a 12 month Fixed Term Contract.
12 Month Maternity Cover; Hybrid Working
You will be a Qualified Accountant and happy to work in the office 3-4 days per week.
Support the delivery of business cases and projects for transformation and/or savings proposals working with the Head of Finance and Strategic Financial Business Partner in a coordinated manner, especially in regard of the commercial and trading advice.
Support the Head of Finance and Strategic Finance Business Partner in the production and delivery of the 3-year Medium Term Financial Strategy (MTFS), working closely with the Service Director and Service Managers and budget holders.
Lead on the budget setting, budget monitoring and budget forecasting process for the directorate for Family Help & Safeguarding, which includes children's social care placements and staffing costs, and providing an integrated approach to give confidence to the financial reporting framework.
Venture Recruitment Partners are delighted to partner with a global business in the recruitment of a Senior Finance Business Partner on a contract basis, initially for 6 months.
Basingstoke or London / hybrid
This role will be the key finance partner to the Digital and Data leadership team in managing, reporting on and optimising both BAU and transformation budgets; (£100m for 2024).