My global pharmaceutical client, based in Buckinghamshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
Our client is looking for someone with experience of Business to Consumer (B2C) customer service, resolving complaints and taking and tracking orders.
An excellent telephone manner is essential, clear communication skills and a commitment to high customer servie standards.This a a busy role so experience of working in a fast-paced environment is advantageous.
If you have telephone and eCommerce Customer Service experience this is a great opportunity to work for our client, who have fabulous offices, with free parking, in Marlow.