Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
We are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth.
Shift pattern: You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis.
If you have previous experience within the insurance industry this is desirable but not essential, customer service experience is essential within a call centre, office-based position.
We have the opportunity to join an established organisation within the Insurance sector as a customer service advisor.