We have the opportunity to join an established organisation within the Insurance sector as a customer service advisor. If you have previous experience within the insurance industry this is desirable but not essential, customer service experience is essential within a call centre, office-based position.
Job Title: Customer Service Advisor
Job Type: Temporary, Full Time
Salary: £12.50
Location: Redditch
Full Time: Monday – Friday / 9am – 5pm
Duties and Responsibilities:
- Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner.
- Contribute to the overall team sales target through the selling, and/or servicing of policies.
- Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer.
- To be available to always provide levels of cover for inbound & outbound enquiries.
- To provide administration support (processing post, cover note issues, marketing activities, data inputting etc.)
- Processing mid-term adjustments and inviting renewals across different products within the department.
- To ensure all client documentation is issued correctly and internal records are kept up to date.
- To effectively resolve complaints and deal with any difficult clients.
If you feel you have the relevant skills and experience, please click apply.