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Your new company Our client offers person-centred, independent living options across the whole care pathway - including outreach support to access the community, various supported living options and supporting those with complex physical, learning or mental health needs and developmental disorders. Every person they support has their own tenancy agreement and their own from door - the emphasis is on delivering support that is grounded in the individuals needs, wishes and aspirations of the person receiving it. The organisation pride themselves on positive risk-taking and working in a person-centred way at all times. Your new role To provide support to individuals in order to enable them to achieve as much independence and autonomy as possible and participate in a wide range of experiences of their choosing. All employees in this role are required to be vigilant and proactive in reporting any safeguarding concerns they may have about vulnerable individuals in their care. This includes reporting concerns about abuse, neglect, and exploitation, as well as concerns about the general wellbeing of vulnerable individuals. As such, Area Managers, Team Managers, and Support Workers must be fully aware of their responsibility. What you'll need to succeed A minimum of 1 year's experience working as a Support Worker, we will consider experience with various client groups or lived experience that is recent. Job Description Support and Care Support individuals to lead a full and active life in line with their wishes and choices, considering their assessed needs. Get to know people as individuals, what is important to them, how they want to be supported and what they want to achieve. Have a flexible and innovative approach to facilitating and supporting the people who use our service in decision-making, promoting choice and involvement at all times. Provide individuals with emotional support when needed whilst maintaining a person-centred approach with all aspects of individuals' support, adapting to their different individual needs. Support individuals to participate in their chosen activities and to access other services and facilities within their community. Support individuals in achieving their outcomes in the way that they choose. Support individuals to maintain and extend an appropriate circle of support (friends, family etc) in accordance with their wishes. Support individuals to manage their finances responsibly as required in accordance with safeguarding procedures, support plans and risk assessments in line with the organisation's policies and procedures. Support individuals to manage their medication responsibly as required in accordance with safeguarding procedures, support plans and risk assessments in line with the organisation's policies and procedures and following any other relevant guidance provided by health professionals. In registered services, NICE guidelines will also apply. Support individuals to maintain a clean and safe environment appropriate to their needs. Team Working Work positively with others who have a role in the life of those we support, both within and outside the organisation. Provide an informal point of contact for those in the service user's circle of support (e.g. families, social workers) Contribute to positive team-work, ensuring consistency by following, reviewing and updating agreed support plans. Attend and participate in individuals' reviews as required. Attend and participate in regular individual and group supervisions, implementing agreed action plans. Contribute to a working environment that enables new and existing staff to feel valued and able to seek guidance if needed. Work positively with colleagues in order to ensure difficulties are resolved as a team (e.g. staffing services) Ensure communication is positive and professional at all times, whether spoken or written Present the service in a positive light and be proactive in making suggestions for how to improve the service. Planning, Organising and Recording Ensure relevant records are accurately maintained and completed in a timely manner consistent with organisational policies and procedures. Accurately report and record any incidents and accidents to the appropriate persons, in line with policy and procedures including the use of ERIC (Eden Recording Information Collecting system) Maintain accurate finance records for individuals in line with organisational guidelines, policies and procedures. Accurately report and record any issues related to the care and support of individuals in order to effectively monitor their health and wellbeing, in line with regulatory requirements. Participate in the assessment, planning, implementation and evaluation of support and care plans in partnership with individuals and others involved in their support. Health and Safety Be familiar with and work within the health and safety policy and procedures, following agreed risk assessments and risk management plans. Be responsible for complying with Health and Safety regulations and have regard for the health, safety and welfare of self and others. Conduct fire drills and test alarms, smoke detectors and other safety equipment as required. Ensure Health and Safety folders are accurately completed in a timely manner. Report any issues, incidents or concerns in respect of Health and Safety to the line manager or local Health and Safety Advisor. Use PPE (Personal Protective Equipment) provided in line with guidance and training at all times as appropriate. Use all other equipment in accordance with manufacturer's instructions and organisational guidelines and training. What you'll get in return Comprehensive Induction Programme including paid time to attend Competitive rates of pay Pension Continuous learning and development opportunities, including access to bespoke training Health cash back scheme 28 days annual leave for full-time employees increases to a maximum of 30 days based on length of service Additionally, one day annual leave for your birthday! £500 recommend a friend scheme Apprenticeships in Health & Social Care, Business Leadership & Management Opportunities to develop through our Leadership Development Programme Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. 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Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist.You provide the book that unleashes an inner author.You supply the games that help bring families together.You give someone the puzzle book that reconnects themwith a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Our Perks Are 'The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers. ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Become a Retail Sales Assistant As a Retail Sales Assistant at The Works, you'll discover that this is not just a job. This is a mission to inspire people to read, learn, create and play! You'll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious andmotivating. Our customers will wantto return, time and time again for more inspiration and products that satisfy their creative needs. Some of our colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products - That's super cool with us! Our Culture The Works is an awesome place to... well, work! Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic?you. Our environment is always moving and full of energy, yet we still make space to share must-watch TV recommendations, and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations! We are one team. You won't find anyone too proud to roll up their sleeves here, with all hands-on-deck to inspire our customers and support each other. Skills / Behaviours That Will Set You Apart Genuine and authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations! Resilient champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero! Stock magician: You tackle the puzzle of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you! Keyholder Responsibilities If you're over 18, you'll joinas a keyholder. Our Retail Sales Assistants support our Store Management team to keep the stores running like clockwork by opening, closing, and running the store when needed, (holidays, days off, sickness etc), but don't worry we'll train you to do this. Thereare alot of valuable skills to learn here that will benefit you in the future. You'll also receive our additional keyholding pay enhancement when holding keys. Under 18? That's cool.If you're under 18, you won't be able to complete keyholding duties just yet, but whenyou reach your 18th birthday, we'll get you set up fortraining so that you canearn the additional keyholding pay enhancement when on keyholder duties. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help!