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Our client are looking for a super organised Property Manager for maternity cover for their head-office in Bishop's Stortford. The position has the potential to become permanent for the right candidate ! The company are a highly regarded, well established brand with 3 local offices, dealing in Sales, Lettings, New Homes, Mortgages and Property Management. They believe in putting people first and are passionate about delivering excellent customer service. They invest heavily in staff training and the latest technologies to ensure their staff have the skills and tools to provide clients with an unparalleled level of service. Their specialist Media division uses industry-leading photographic and video equipment and this, combined with online media expertise, allows them to offer an unrivalled marketing package to ensure properties are noticed by the right audience. The Property Manager is a vital link with the Lettings team, essential to the continued success and growth of the portfolio, ensuring tenancies are sustained and properties maintained. The ideal candidate will have a proven track record of problem solving with excellent customer service skills. You will be working in a fast paced environment so speed and accuracy is key. Property Management experience is essential with a full understanding of current legislation. You will need a full UK driving licence, and use of your own car for inspections. Salary package and benefits of this Property Manager role include: Basic £30,000 Five day working week Mon-Fri 9am to 6pm Holiday entitlement Potential for the position to become permanent Well known and highly regarded brand On site parking Main responsibilities for this role of Property Manager include: Answer telephone, greet visitors and deal with politely and efficiently Liaise with colleagues, inventory clerk, landlords and tenants as required Ensure statutory safety checks are undertaken i.e. gas safety, PAT tests and EICR tests etc Oversee notification of change of occupants to utility companies Maintain accurate records on all property matters, logging history details Add contractor invoices to the system ready for accounts to pay Liaise with tenants regarding property maintenance issues Vet contractors to ensure they are qualified to undertake the job, checking public liability insurance is in place Arrange for contractors to undertake quotations for repairs and maintenance etc then to proceed when instructed Check Payprop on a daily basis Arrange property visits with tenants, weekly or when required Hand section 21 notices to vacate if the landlord has instructed Receive check out reports, liaise with inventory clerk, landlords and tenants ensuring the deposit return meets requirements Ensure all legal requirements are adhered to Essential skills for this Property Manager role include: Property management experience essential, with a full understanding of current legislation Excellent IT skills Excellent communication skills Work well in a team dealing with any issues efficiently Impeccable customer service skills Good time management and excellent organisational skills Able to work to deadlines Must hold a full UK driving licence and own your own car This is a wonderful maternity cover opportunity with the potential to become permanent , for a well established Estate Agent, apply today !!
We are currently recruiting for a new Building Manager to become a part of the team at our luxury site in Mayfair (W1S), with 42 exclusive apartments and penthouses. The Building Manager is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. We will require 2 years' minimum of residential building manager experience at a luxury establishment. Main duties and responsibilities: To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times; To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively; To receive and log parcels and packages on behalf of residents; To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf); To log all resident written instructions under relevant apartment number on the concierge database; To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook; To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database; To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services; To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable); To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager; To assist with arranging apartment access for PMM contractors (HIU, Sprinkler Head, Window Cleaning etc.); To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift; To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes; To be familiar with the site fire activation and evacuation procedures and evacuation points; To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift; To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others. General: To comply with company email, telephone and internet policy and procedures; To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty; To comply with all health & safety and personal protective equipment requirements of the site; Under no circumstances is alcoholic drink to be consumed during your working shift. This includes any lunch time or break period. In addition, smoking is not permitted in the building and anywhere else in the development except of the designated areas. Health and Safety is of paramount importance. Do not take risks. You must never put yourself, a colleague, contractor, resident or visitor in a dangerous position. All areas of risk must be labelled, sealed off and suitable warnings put up. All incidents should be reported to the Building Manager (PMM) and your Account Manager. If contractors attend site and you are unhappy with the manner in which they are working and believe it presents a hazard then they must be politely told to stop work and you must inform the Building/Property Manager; To complete any other requests as directed by Account Manager or Managing Agent. Hours: 07:00-16:00 / Monday to Friday Salary: £57,000 - £60,000 per annum Location: Mayfair (W1S) (nearest tube station is Piccadilly Circus) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.