This role involves a telephony-based role where you will be on the phone speaking with our customers and by email to resolve outstanding account balances.
You will also be working alongside the wider collections teams and third parties to support our customers queries and come to a suitable resolution for all parties.
Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact center environment.
No sales experience required however experience in handling customer over different platforms (emails, calls etc) is essential.
Industry experience, Previous experience in call center environments, Superb customer services & communication skills, Good IT skills (especially Excel), Personable and engaging, Treating Customers Fairly.
This role includes working on Managing customer billing workflow, admin work, answering customer emails and the occasional customer telephone call.
Nationality Requirements: UK Nationals only (due to nature of the end clients business)
Security Clearance: Active SC Cleared candidates (mandatory) Plus Candidates must be eligible to go through the DV process - Candidates Must not have spent 28 or more consecutive days outside the UK over the last 10 years
My Reading based Client is urgently recruiting for a Facilities / Maintenance / Site Manager for a specific project managing a number of Industrial Warehouses.
The right Candidate will be committed to excellence in facility management and operational efficiency.
With a focus on delivering superior service and maintaining high standards, they are dedicated to creating optimal working environments for their clients and their teams.