Posted by Service Care Solutions - Housing • £38K/yr
Role summary -
As the Housing Officer, you will be responsible for managing a designated patch, ensuring high levels of engagement with residents and other stakeholders.
This varied role will see you handling tenancy queries, enforcing tenancy conditions, supporting vulnerable residents, and collaborating with internal teams to deliver top-quality services.
Our client is seeking a dedicated Customer Services Officer (Floating Support) for a 6-month placement to join their Community and Children's Services team.
Department: Community and Children's Services
In this role, you will provide essential coverage for Customer Services Officers and Scheme Managers across multiple sites, ensuring a high standard of customer service and support.
Marks Consulting Partners are working with one of our esteemed clients looking to bring in an Income Customer Services Officer.
Responsibilities
Manage rent accounts and other housing related debts, on a regular basis in line with the companies' policies and procedures, in order to identify cases that require action.
Negotiate repayment agreements with tenants and take corrective action where such agreements are not maintained, adhering to the Ministry of Justice Pre-action Protocol for Rent Possessions.
Hybrid working available after initial settle in period.
General
My client is a globally recognised property advisory firm with over 30 offices across London.
They pride themselves on their fantastic culture, excellent training programs, and a genuine commitment to valuing their employees as key contributors to their success.