Marks Consulting Partners are working with one of our esteemed clients looking to bring in an Income Customer Services Officer.
Responsibilities:
- Manage rent accounts and other housing related debts, on a regular basis in line with the companies' policies and procedures, in order to identify cases that require action.
- Negotiate repayment agreements with tenants and take corrective action where such agreements are not maintained, adhering to the Ministry of Justice Pre-action Protocol for Rent Possessions.
- Refer residents to welfare benefit and debt support services to ensure that residents are able to maximise their income by ensuring take up of any entitlement to benefits.
- Make regular and early contact with all residents in arrears through home visits, telephone calls, text messages, e-mails and office interviews, sometimes outside normal working hours.
- Prepare and submit cases to the County Court for Possession Hearings and attend court hearings and carry out evictions due to rent arrears.
- Identify vulnerable residents and make referrals to the resident support team to ensure appropriate support is put in place.
- Maximize income collection while minimising the risk of repossession through making use of direct housing payments, charitable applications, food bank referrals and any other means of financial support available.
- Deliver income management services while demonstrating high standards of customer service.
- Deliver against annual team and individual targets for income collection.
What you will need to have:
Experience, Knowledge and Understanding:
- Knowledge of housing law, the regulatory framework and good practice with regards to debt recovery essentials
- Front line experience in credit control or income collection
- Proven experience within a customer service environment and able to demonstrate high levels of customer care
- Self-motivated and able to prioritise own workload and work on own initiative
- Experience of presenting cases to court and knowledge of the court system and legal remedies relating to debt recovery
- Extensive knowledge of welfare benefits and welfare Benefit reform
- Commitment to providing a high-quality service to residents, colleagues and external stakeholders.
How to Apply:
If you would like any further details about this position, please contact Freddie at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.