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Role overview: In this role, you will provide administrative support to the Transport for London's Private Taxi Hire Division. Will need an ability to communicate clearly and concisely, both verbally and in writing with excellent interpersonal skills. An ability to plan, organise and prioritise work to meet deadlines and targets under own initiative The ability to show discretion when dealing with sensitive or confidential information An ability to acquire and keep up to date with specialist knowledge A flexible approach to working practices and the ability to work under pressure In terms of the contract itself... Key Information: Location: Stratford Hybrid (3 days in the office, 2 days at home) Hours: 35 hours a week, Monday - Friday Hourly Rate: £14.72 per hour Contract Duration: 3 months (View to extend) Start Date: ASAP Key Accountabilities Delivery of the day to day licensing administration functions in an effective and efficient manner including: Delivery of appropriate business support processes within the relevant licensing team. For example, opening, logging and scanning post received by the customer contract centre and allocating the correspondence to the correct team within the licensing team. Also the accurate recording and processing of enquiries and complaints received through all channels Providing efficient and effective responses to telephone enquiries through an organised rota within the customer contact centre ensuring all customer calls are answered and dealt with professionally and in a timely manner. Processing and checking new and renewal licence applications in accordance with defined criteria, including the accurate processing of payments in a secure manner, ensuring that all required documentation complies with specified, legal requirements and that customers are kept informed of the progress of their application; Processing of other licence functions such as one year medicals, exemptions, knowledge applicants, licence variations, licence surrenders etc in accordance with the relevant business rules or processes. Issuing or refusing new and renewal driver and operator licenses line with taxi and private hire business rules and escalating cases which fall outside of these defined rules for a prompt decision; Processing of all revocations and suspensions as required in accordance with the relevant business rules or processes. Maintaining both paper and computer records to accurately record personal data and licensing history in accordance with the TPH data retention policy and storage requirements. Collation and maintenance of management information statistics as requested. Additional duties as defined by the licensing Team Leaders, the Licensing Managers or Head of Licensing. Apply now if you are interested in being a part of London's Transport Scene!
You will facilitate new subscriptions and oversee activities aimed at maximising revenue streams like industry specific events. In addition you will ensure the accuracy and currency of the membership database. You will be the the go to person and serve as the primary point of contact for representatives and members, offering support and information regarding member-related inquiries and concerns. You will ensure meticulous accuracy in processing information for new and existing members, Manage incoming calls and emails regarding membership, enquiries, new applications, modifications and cancellations providing a personalised and bespoke service at all times. Sustaining an updated and exhaustive database of records, encompassing the vigilant oversight and monitoring and actions relating to membership payments. Coordinating with professional organisation by providing monthly membership updates and coordinate membership retention work. Participating actively in the development of impact Membership services initiatives. Skills and Qualifications: Exceptional attention to detail and organisational abilities Proficiency in utilising membership management software and databases Excellent communication and interpersonal skills Ability to work effectively under pressure and meet deadlines with a high level of accuracy while demonstrating initiative. Adaptive mindset with a proactive attitude, capable of swiftly adjusting priorities to fulfil requirements.
Sales Administrator (Estate Agency) Location: Grays, Essex Salary: Minimum £20k Excellent Benefits Full Time, Permanent, Monday - Friday (40hours) The Client: Our client is a prominent estate agency offering a full range of professional services to make renting out property smooth and stress-free. The Role: As a Sales Administrator, you will be managing a variety of administrative duties to support the office's daily operations. Duties: Manage general office administration, including handling calls, welcoming visitors, and supporting the property management team. Organise and maintain files, prepare and distribute correspondence such as memos, letters, invoices, and other documents. Handle tenant references, tenancy renewals, and scheduling of property inspections and safety checks. Provide exceptional customer service, answer enquiries, and resolve issues efficiently. Coordinate meetings, manage schedules, and arrange travel and accommodations for senior management. Requirements: Previously worked as a Sales Administrator or in a similar role. Experience of at least 1 year in administrative roles within a medium to large office environment. Strong proficiency in MS Office Suite. Excellent communication and interpersonal skills, with a professional demeanour. Familiarity with basic accounting tasks and client database management. Benefits: Competitive salary Performance, and annual bonuses. Free and on-site parking. Standard work week from Monday to Friday, with weekend availability required for special circumstances. Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career! Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywords: Sales Administrator, Property admin, Lettings Admin, Sales Coordinator, Administrator, estate