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Are you looking for a new exciting opportunity working as a Junior Service Desk Engineer for a successful Managed Service Provider to be based near Nottingham? This role is an exciting challenge for someone looking to join a fast-paced, rapidly-growing IT service provider offering genuine opportunities for progression. You will be hardworking and passionate about IT with a desire to expand your skillset. Main Duties of the Role Provide 1st and 2nd line support, remote and on-site Diagnose and resolve software and hardware issues, including operating systems (Windows and Mac) and a wide range of software applications. Respond to every IT request within the SLA window Install, configure and upgrade IT Equipment Accurately create and maintain documentation Assist with the planning and implementation of IT projects. Your Skills and Experience Solid customer service skills an essential! Excellent desktop troubleshooting skills Good understanding of Microsoft Windows and MacOS operating systems. Windows Server, Active Directory & Microsoft Exchange experience Understanding of networking Office 365, Azure and VoIP Basic understanding of Hyper-V Driving license & car Salary £22,000-£24,000 per annum, depending on experience Free onsite parking Pension Your birthday off every year