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EAC are representing a Market Leading Organisation in Milton Keynes who are looking for a 2nd Line IT Technician to join their growing team. Basic salary £26,000-£32,000 22 days annual leave (increases with length of service) & BH's Modern office working space with an supportive Team Duties for 2nd Line IT Technician: Provide 2nd line support for IT-related issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when nessacary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Requirements for 2nd Line IT Technician: Excellent PC problem solving skills Proven experience in a 2nd Line Support IT role Provide excellent customer service Proven ability to configure, troubleshoot and maintain a variety of Windows Server Strong Communication over the phone when dealing with Clients Exceptional organisational skills and time management Excellent problem solving skills Full UK Driving License