EAC are representing a Market Leading Organisation in Milton Keynes who are looking for a 2nd Line IT Technician to join their growing team.
- Basic salary £26,000-£32,000
- 22 days annual leave (increases with length of service) & BH's
- Modern office working space with an supportive Team
Duties for 2nd Line IT Technician:
- Provide 2nd line support for IT-related issues
- Troubleshoot and resolve hardware, software, and network problems.
- Escalate complex issues when nessacary to 3rd Line necessary
- Maintain and update IT documentation and system logs.
- Assist with IT projects and the implementation of new IT solutions.
- Ensure security protocols are followed.
- Conduct regular system backups and perform data recovery if needed.
- Provide user training and create user guides to reduce the number of support requests.
Requirements for 2nd Line IT Technician:
- Excellent PC problem solving skills
- Proven experience in a 2nd Line Support IT role
- Provide excellent customer service
- Proven ability to configure, troubleshoot and maintain a variety of Windows Server
- Strong Communication over the phone when dealing with Clients
- Exceptional organisational skills and time management
- Excellent problem solving skills
- Full UK Driving License