Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
Devon and Cornwall Police are looking to recruit an administrator in Moonstone -the dedicated domestic abuse investigation and safeguarding team in Cornwall.
This post will be based at Camborne.
Successful applicants must be hard working, motivated people able to work on their own initiative in a high pressure and dynamic role, managing administration for meetings at all levels within policing, such as MARAC (multi-agency risk assessment conference) and senior management meetings.
Job Advert: Complaints and Resolutions Officer (FOI/SAR Backlog)
Our client - a Local Authority SEND Service - is seeking a proactive Complaints and Resolutions Officer to join their team on an interim basis.
The role will focus on clearing a backlog of FOI and SAR requests, with additional involvement in supporting complaint resolutions within the Statutory SEND Service.