Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Shares technical expertise and provides training and guidance to other team members.
Conceptualise, designs, codes, debugs, and performs development activities in accordance with designated standards and procedures to meet specific project requirements.
PLEASE ONLY APPLY IF YOU HAVE WORKED ON PROJECTS WHERE YOU HAVE EXPERIENCE DEBUGGING ON TARGET HARDWARE (LINUX) AND NETWORKING PROTOCOLS (E.G.
Lead/Support on the research, design, development and review of HR policies and procedures and embed them such that they are fit for purpose, legally compliant and enable the effective performance of staff across the organisation.
Lead/Support and be accountable for the review, creation and delivery of a policy development plan with key priorities agreed.
Develop and maintain mechanisms/schedules to ensure regular and timely policy review.
We are currently hiring for an Infrastructure DBA with experience working on Unix Systems(Redhat/ AIX) to join one of our Insurance clients on a 6-month contract.
Install and configure database software according to organizational needs.