As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities
Maintain regular liaison with workshop logistics and various departments to keep customers informed.
The Client
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
We are seeking a dedicated Customer Service Administrator for an immediate start on a temporary basis, lasting 3 months.
This role is integral in providing essential administrative support to our daily operations, ensuring the smooth running of our customer service functions.
The successful candidate will play a key role in managing documentation, handling phone calls and emails, resolving queries, and ensuring timely delivery of goods for appointments.
Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner.
Input orders ensuring all information is accurate.
WORKING FROM FEBRUARY UNTIL END OF MARCH - THIS MAY GET EXTENDED
£10.90 PER HOUR
Job Description
Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner.