| CUSTOMER SERVICE EXECUTIVE - TEMPORARY |
| WORKING HOURS: 9:00AM - 5:00PM / EVERYOTHER SATURDAY |
| NG15, NOTTINGHAM |
| £10.90 PER HOUR |
| WORKING FROM FEBRUARY UNTIL END OF MARCH - THIS MAY GET EXTENDED |
Job Description:
- Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
- Input orders ensuring all information is accurate
- Make outbound calls as per the relevant call schedule
- Offer alternatives when products are out of stock or products are discontinued
- Stay up to date with and actively promote products/special offers current promotions
- Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
- Drive efficiency and encourage customers to use our website and support them through the journey
- Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.
Person Specification
- Customer service experience by phone
- Be able to work on own initiative to deliver business objectives
- Proficient in Microsoft office suite - essential
- Previous admin experience