Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
We are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth.
Shift pattern: You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis.
Process incoming Public Liability Highways property claims to include data input onto the claims handling system, claim number allocation and scanning of relevant documentation.
General
As an Insurance Officer, you will be responsible for ensuring that all relevant County policies and procedures are adhered to and concerns are raised in accordance with these policies
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