Robert Half is recruiting 5 Motor Claims Handlers on behalf of a growing insurance business.
The hourly rate on offer for this role dependant on experience will be £12 - £14PH
The role will be 100% remote and will initially be for a period of 3 Months with the opportunity for extension at the end or even possibility to move into a permanent role within the business.
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
As the Head of Customer Relations, you will play a pivotal role in shaping and enhancing our customer experience and first-line control process.
Reporting directly to the executive board, you will develop frameworks, drive meaningful business decisions, and support product development initiatives.
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities.
We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
We are currently hiring for a Performance Lead to join one of our Insurance Clients on a 6-month contract.
Hybrid- occasional travel to Redhill office
Responsibilities
Be the custodian of the performance and planning data set to support management of all client's specific business metrics and KPI s - this includes Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management at different levels (e.g.