Our client, a well-respected Insurance Broker is seeking a Commercial Claims Handler to join its existing Claims Team.
You will be responsible for handling all classes of commercial claims efficiently, aiming for prompt resolution and settlement through close collaboration with insurers, TPAs, and loss adjusters.
Reporting to the Claims Manager, you will manage a small caseload of circa 200 files from first notification through to final conclusion.
To provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.
Responsibility of handling claims for clients, ensuring they are processed as speedily and efficiently as possible
An established independent insurance broker who have achieved impressive growth over the last few years are now looking for a Claims Handler to join their team in Harrogate.
You will work closely with the Claims Manager and assist them as they continue to build and integrate the claims function.
The Claims Officer performs all core activities within the team, demonstrating dedication, a detail-oriented approach and providing outstanding and memorable service to claimants.
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
Our clients have a requirement for an individual with the ability to negotiate with a background in claims handling or/and insurance to work within their claims division dealing with a range of tasks focused around the settlement of claims arising from vehicle impact to property.
They are looking to recruit a candidate with excellent communication looking to establish a permanent career within the firm.
Duties will involve the following
Ensuring you have the full facts on each case that needs dealing with prior to communicating externally with clients.
To handle liability claims in own right, within the scope of authority given.
General
To support and develop relationship with insurer, corporate and broker clients and their policyholders.
To add value by proactively managing liability claims for both injury (predominantly) and damage to T/P property, including investigation, negotiation and settlement, as licensed and in compliance with prevailing client requirements and service standards.