Your focus is to develop a Problem Management Process that delivers a consistent, repeatable, and robust framework to respond to, assess and understand problems resulting from incidents, eliminating recurring incidents and minimising the impact of incidents that cannot be prevented.
You will develop, lead, champion and govern effective problem management resulting in the provision of stable and robust services to the business.
We are looking for an IT Problem Manager to join our IT Service Operations Team in Leighton Buzzard.
Reporting into the IT Service Director, the Connells Group Head of IT Service Operations will be initially responsible for delivery of Major incident, Problem, Change enablement and Service introduction disciplines across the Group.
Focus Group Recruitment is seeking a talented Level 2 Service Desk Engineer for our client, a reputable IT service provider.
The successful candidate will provide onsite technical support for software, hardware, and network problems, ensuring smooth operations and maximum benefits for the client.
This role requires a professional who can diagnose and resolve issues, maintain technical documentation, and offer end-user training as needed.
You will be responsible for developing and maturing the Groups IT Change Management processes.
We are looking for an IT Change Manager to join our IT Service Operations team in Leighton Buzzard.
You will manage the day-to-day pipeline of change activity ensuring sufficient due diligence is undertaken and controls are in place to that enable us to support necessary change in as safe and risk adverse manner as acceptable by Connells Group.
As the Head of Network and Telephony Services, you will be managing a team of technical specialists across networks and telephony on a day-to-day basis, liaising with 3rd party providers, mentoring and developing the teams core skills and expertise whilst maturing the overall processes and procedures in relation to the service.
We are looking for a Head of Network and Telephony Services to join our IT Department in Leighton Buzzard.
You will play a leading role in delivering the formal requirements associated with the Connells Group Network and Telephony Service, including design, capacity, management and configuration management responsibilities.
The Connells Group Infrastructure Delivery team is committed to providing a high level of service across multiple areas of the organisation.
We are a team that support, create, develop and improve and are proud to be a key area responsible for the support and management of infrastructure within the Connells Group.
Reporting into the IT Service Director, the Connells Group Head of IT Service Desk will be responsible for the management and performance of the 3 IT Service Desk operating models in place today covering Incident and Request Management.
We are currently looking for a Head of IT Service Desk to join our IT department in Leighton Buzzard.
Over time, the role will be critical in the development and execution of consolidating the 3 IT Service Desk into a single IT Service Desk operating model which support all users across the Connells Group.
You will be managing a team of technical specialists across EUC on a day-to-day basis, liaising with 3^rd party providers, mentoring and developing the teams core skills and expertise whilst maturing the overall processes and procedures in relation to the service.
We are looking for a Head of End User Compute Services to join our IT Infrastructure Team in Leighton Buzzard.
The role also supports the business objectives and strategy through the delivery of robust EUC support and configuration.