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ATTENTION! IT SUPPORT TEAM LEADER WANTED! Drive your career within the world of IT! We're on the lookout for a IT Support Team Leader to make a difference in our client's fast-paced environment. Have you got Managed Service Provider experience? Are you experience in IT Support? Any experience in team leading/managing? Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the IT Support Team Leader: Assist with technical support within the team, working on 2nd line tickets and projects Direct reporting and working closely with the senior management team Manage multiple tickets and projects Act as an escalation point within the team of ticket management Ensure good communication with both customers and staff Meet and exceed SLAs Keeping the IT documentation up to date Occasional overtime offered Skills Required for the IT Support Team Leader: Ability to work independently and as part of a team Exceptional customer service skills and engagement Working in a pressurized environment, handling multiple incoming requests, priorities and requirements. Minimum 2 years working within a MSP 2nd Line service desk experience Experience of working with Network technologies (Firewall, Switches, Routers, Wifi) Experience of working with Microsoft technologies (AD, Windows Server, DNS, DHCP, NPS) Experience in Cloud Solutions (Microsoft Office 365, Entra) You must be within a 45 minute commute from Shoreham-By-Sea. If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
ATTENTION! 2ND LINE SUPPORT ENGINEER WANTED! Elevate your career in the dynamic world of IT Support! We're on the lookout for a 2nd Line Support Engineer to thrive in our client's fast-paced environment. Have you got 2nd Line Support experience? Are you on the search for a better opportunity to develop your career? Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 2nd Line Support Engineer: Keep the IT Documentation up to date Manage multiple tickets and projects Assisting technical support requests within the team and working on 2nd line tickets and projects Ensure good communication with both customers and staff Meet and exceed SLAs Occasional overtime offered Skills Required for the 2nd Line Support Engineer: Strong written and spoken communication skills Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) Experience of working with Network Technologies (Firewall, Switches, Routers, Wi-fi) Ability to work independently and as part of a team 2nd Line Service Desk experience (essential) Managed Service Provider experience (desired) Exceptional customer service skills and engagement You must be within a 45 minute commute from Shoreham-By-Sea. If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.